Technical Management in ITSM
Technical Management in IT Service Management (ITSM)
Technical Management in ITSM refers to the departments or teams that manage an organisation’s IT infrastructure, ensuring that technical knowledge, resources, and skills are available to support the business. It plays a critical dual role: acting as the custodian of technical expertise and ensuring resources are efficiently deployed to design, build, and maintain IT services.
Key responsibilities include resource utilisation, training, infrastructure maintenance, and involvement in service design and transition. Effective Technical Management helps in diagnosing and resolving technical issues swiftly, optimising costs, and supporting continual improvement processes.
Metrics for Technical Management include transaction rates, availability, incident resolution times, and security issue detection. Success depends on having well-documented processes and a focus on both operational stability and cost efficiency.
Contact us today to explore how Pink Elephant can support your ITSM needs.