Ten ITIL 4 Benefits for Organisations
In today’s fast-paced digital era, organisations must constantly adapt to maintain competitiveness. For over 40 years, ITIL® has been a vital IT service management framework for driving business value. At Pink Elephant, we specialise in ITIL 4, which… read more
Lifecycle Versus Capability
Lifecycle vs Capability: What’s the Difference in ITIL Certification? In ITIL, the Lifecycle and Capability streams offer different perspectives for IT service management professionals. While both cover important material, the Lifecycle stream focuses on managing IT processes, offering… read more
ITIL 4 Managing Professional Certification Stream
ITIL 4 Managing Professional Certification Stream: Your Path to ITSM Mastery The ITIL 4 Managing Professional stream offers IT service management professionals a robust pathway to deepen their expertise beyond the Foundation level. This stream consists of four… read more
Supplier Management
Supplier Management in IT Service Management (ITSM) Supplier Management ensures that suppliers and the services they provide are effectively managed to meet IT service targets and business expectations. This process is vital to maintaining value for money and… read more
Software Licence Management
A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence governs the right to use software, separated from ownership, and can be perpetual, temporary, or subscription-based…. read more
Outsourcing Your IT Service Desk
Outsourcing Your Service Desk: Still a Viable Option As business users’ expectations for technical support grow, outsourcing service desks has become a practical solution for cost control and enhanced support. Over the years, there’s been a trend to… read more
Lean Transformation
Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter Model. Developed by John Kotter, this model breaks down change management into an eight-step process, helping… read more
Human Resource Management
The Strategic Role of Modern Personnel Policy Personnel policy plays a key strategic role in achieving long-term organisational goals. It can also reshape corporate culture. Modern personnel management, or Human Resource Management (HRM), aims to optimise employee performance… read more
Questions You Need to Ask About Your Change Management Process
When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service management discipline within an organisation. While a great toolset can certainly help you communicate more efficiently… read more
IT Middleware Management
Middleware Overview: Middleware is software designed to connect or integrate software components across distributed or disparate applications and systems. Its primary role is to enable effective data transfer between applications, making it a critical component for services that… read more
