ITIL 4 Foundation Exam: Key Insights
The ITIL 4 Foundation Exam Planning on taking the ITIL 4 Foundation exam? Below are some key insights into the design of the course and options you might wish to consider. Taking the ITIL 4 Foundation Exam There… read more
Ten ITIL 4 Benefits for Organisations
In today’s fast-paced digital era, organisations must constantly adapt to maintain competitiveness. For over 40 years, ITIL® has been a vital IT service management framework for driving business value. At Pink Elephant, we specialise in ITIL 4, which… read more
Lifecycle Versus Capability
Lifecycle vs Capability: What’s the Difference in ITIL Certification? In ITIL, the Lifecycle and Capability streams offer different perspectives for IT service management professionals. While both cover important material, the Lifecycle stream focuses on managing IT processes, offering… read more
Seven PRINCE2 Themes
The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business case, organisation, quality, plans, risk, change, and progress. Each theme is interconnected and provides a framework… read more
Outsourcing Your IT Service Desk
Outsourcing Your Service Desk: Still a Viable Option As business users’ expectations for technical support grow, outsourcing service desks has become a practical solution for cost control and enhanced support. Over the years, there’s been a trend to… read more
Lean Transformation
Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter Model. Developed by John Kotter, this model breaks down change management into an eight-step process, helping… read more
IT Technology Infrastructure Library
What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted framework for IT service management (ITSM) across the globe. ITIL provides a set of best practices… read more
ITIL 4 High-Velocity IT Techniques
ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the techniques by objectives: An example of a technique that supports the fast development objective is infrastructure… read more
Application Management
Application Management is accountable for managing applications throughout their lifecycle. The Application Management function is performed by any department, group or team involved in managing and supporting operational applications. Application Management also plays an important role in the… read more
Fault Management
The International Standards Organisation’s (ISO) Open Systems Interconnection (OSI) management framework defines five specific Systems Management Functional Areas (SMFAs) for the management of ICT systems, often referred to as FCAPS from the initial letter of each management area…. read more