ITIL Service Strategy
The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans and patterns that a service provider needs to be able to execute to meet an organisation’s business outcomes. By adopting… read more
Service Operation
Key Components of Service Operation Service Operation encompasses the processes, functions, organisation, and tools necessary to ensure the seamless delivery and support of IT services. These components include: Benefits of Service Operation and Continual Improvement Adopting best practices… read more
Implementing an ITSM Tool
Implementing an ITSM Tool: More Than Just Buying Software Implementing an IT Service Management (ITSM) tool involves more than purchasing software off the shelf or subscribing to a SaaS solution. Before investing in an ITSM tool, it’s essential… read more
ITIL Service Design Principles
ITIL Service Design IT Service Design is a part of the overall business change process. This business change process and the role of IT are illustrated in the figure below One accurate information has been obtained on what… read more
Server Management
Businesses rely heavily on their server infrastructure for key IT functions such as data storage, website hosting, email, and applications. Effective server management is crucial for ensuring smooth Service Operation and optimising performance. Key Server Management Activities The… read more
SAM Organisation Roles
Software Asset Management (SAM): Organisation Roles and Responsibilities For Software Asset Management (SAM) to succeed within an organisation, clearly defining and agreeing on roles and responsibilities is crucial. It’s also essential to establish ownership for each of the… read more
ITIL 4: An Introduction to IT Service Management
What is ITIL? ITIL (formerly known as the Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management (ITSM) across the globe. It provides a cohesive set of best practices, gathered from both public… read more