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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
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Freshservice – A modern and intuitive ITSM solution

Freshservice, developed by Freshworks, is a modern and intuitive IT Service Management (ITSM) solution designed to simplify and enhance IT operations. Offering a standard, ready-to-use platform, Freshservice enables organisations to implement ITSM capabilities quickly and efficiently. With its user-friendly interface and flexible design, the solution can be tailored to meet specific organisational needs while maintaining ease of use. Ideal for businesses seeking a contemporary ITSM platform, Freshservice combines simplicity with powerful features, allowing teams to streamline processes, improve efficiency, and deliver exceptional service experiences—all without the complexity of lengthy customisation or implementation efforts.

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At Pink Elephant EMEA, we help you unlock the full potential of Freshservice, enabling seamless implementation, streamlined operations, and improved service delivery in today’s fast-paced digital landscape. With our certified Freshservice experts, we bring deep expertise and hands-on experience to every engagement. From configuration and optimisation to training and ongoing support, we ensure Freshservice aligns perfectly with your organisation’s goals, empowering you to achieve operational excellence with ease.

Key Features

  • User-Friendly Interface: Freshservice is designed with simplicity in mind, offering an intuitive and modern interface that requires minimal training, making it easy for teams to adopt and use effectively.
  • Out-of-the-Box Solution: It provides a pre-configured platform that’s ready to use straight away, reducing setup time and enabling organisations to get started quickly without complex customisation.
  • Scalability and Flexibility: Freshservice is suitable for organisations of all sizes and can be easily adapted to fit specific organisations needs as they grow and evolve.
  • Powerful Automation: Automate repetitive tasks, streamline workflows, and reduce manual effort to improve efficiency and focus on high-value activities.
  • AI-Powered Features: Leverages artificial intelligence to enhance service delivery, including predictive analytics, chatbots, and automated ticket routing for faster issue resolution.
  • Seamless Integration: Freshservice integrates easily with popular business tools, enabling a unified IT and business operations ecosystem.
Find out about our customers

Why choose Pink Elephant as your ITSM partner

  • Global Expertise in ITSM Best Practices: With a team of certified Freshservice consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice and support tailored to both local and global needs.
  • Vendor-Neutral and Client-Centric Approach: Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice and prioritises understanding and meeting client-specific requirements.
  • Comprehensive Solutions: Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments by aligning people, processes and technology with business goals.
  • Agile and Flexible Methodology: Utilising agile methodologies for design and delivery, Pink Elephant provides robust, adaptable, and forward-thinking solutions to meet the evolving needs of businesses.
  • Industry Leadership and Innovation: As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices through thought leadership, industry research, and innovative methodologies.

Pink Verified

Freshservice has received a Pink Verify Certificate for 6 Processes

PinkVerify is an internationally recognised IT Service Management tool suite assessment service. PinkVerify is Pink Elephant’s ‘seal of approval’ – when you see this sign displayed against a particular ITSM toolset, it means that the tool in question has passed a rigorous assessment, by Pink Elephant’s experts, against various ITSM frameworks.

Since its launch by Pink Elephant in 1999, the initiative has aimed to:

  1. Provide IT practitioners with a quick checklist of tools aligned with ITSM best practices.
  2. Offer software vendors independent verification of their tools’ compliance with ITSM best practices.

For a full description of PinkVerify and to download the Self-Assessment Criteria (for Software Tool Vendors) go to: www.pinkelephant.com/PinkVerify