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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
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ServiceNow with PINK

At Pink Elephant, we are proud to partner with ServiceNow, a global leader in workflow automation and IT Service Management solutions. This partnership combines Pink Elephant’s decades of expertise in IT Service Management (ITSM) best practices with ServiceNow’s innovative platform, enabling your organisation to streamline your operations, enhance efficiency, and deliver exceptional customer experiences.

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With our certified ServiceNow consultants operating globally, we bring a wealth of knowledge and hands-on experience to help you unlock the full potential of your ServiceNow investment. From implementation and optimisation to education and support, we ensure your technology aligns seamlessly with your business objectives.

ServiceNow Products

  • IT Service Management: ServiceNow ITSM will serve as the core of a comprehensive business ecosystem, integrating all your IT service processes and procedures into a single, unified dashboard.
  • Customer Service Management: Optimise your customer service teams by equipping them with the essential data to ensure customer satisfaction and drive business success.
  • HR Service Delivery: ServiceNow HR Service Delivery (HRSD) enhances employee satisfaction, boosts productivity, and fosters a sense of value within your organisation.
  • IT Operations Management: Providing a clear breakdown of your costs, enabling you to identify savings opportunities and hold stakeholders and suppliers accountable when necessary.
  • IT Asset Management: ServiceNow Asset Management monitors the financial, contractual, and inventory details of hardware, devices, and non-IT assets throughout their lifecycle. It enables you to optimise hardware, software, and cloud costs while mitigating risks.
  • Strategic Portfolio Management: Leverage ServiceNow SPM to effectively manage and analyse projects across your organisation. Gain complete visibility to assess outcomes against your objectives.

Why choose Pink Elephant as your ITSM partner?

  • Global Expertise in ITSM Best Practices: With a team of certified ServiceNow consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice and support tailored to both local and global needs.
  • Vendor-Neutral and Client-Centric Approach: Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice and prioritises understanding and meeting client-specific requirements.
  • Comprehensive Solutions: Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments by aligning people, processes and technology with business goals.
  • Agile and Flexible Methodology: Utilising agile methodologies for design and delivery, Pink Elephant provides robust, adaptable, and forward-thinking solutions to meet the evolving needs of businesses.
  • Industry Leadership and Innovation: As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices through thought leadership, industry research, and innovative methodologies.

PinkVERIFY®

ServiceNow has received a Pink Verify Certificate for 18 processes.

PinkVerify is an internationally recognised IT Service Management tool suite assessment service. PinkVerify is Pink Elephant’s ‘seal of approval’ – when you see this sign displayed against a particular ITSM toolset, it means that the tool in question has passed a rigorous assessment, by Pink Elephant’s experts, against various ITSM frameworks.

Since its launch by Pink Elephant in 1999, the initiative has aimed to:

  1. Provide IT practitioners with a quick checklist of tools aligned with ITSM best practices.
  2. Offer software vendors independent verification of their tools’ compliance with ITSM best practices.

For a full description of PinkVerify and to download the Self-Assessment Criteria (for Software Tool Vendors) go to: www.pinkelephant.com/PinkVerify