Webinar Series: Integrated Service Management

Webinar Series: Integrated Service Management

Driving Maximum Business Value with Integrated Service Management

The ultimate goal is to enhance the delivery of business value by improving the end-to-end value chain and businesses are finding that ITIL, Agile, Lean and DevOps have all become essential tools to drive business value and high-quality customer service.

The next step in the evolution of IT service management is one of the most powerful and relevant. It takes the best of the best practices to create a fit-for-purpose approach.

Integrated Service Management addresses how ITIL, Lean, Agile, DevOps, Organizational Change Management and Business Relationship Management practices collectively enable process acceleration, increase efficiency, lower costs – and deliver business value.

Get an overview of the synergistic benefits of integrated service management with Troy DuMoulin’s three-part webinar series:

ISM Webinar Part I – Putting the Puzzle Together

ISM Webinar Part II – Combining Frameworks to Enable Real Business Value

ISM webinar Part III – Optimizing Service Delivery Through Cross-Functional Teams

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