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Cherwell® EnterpriseService Management
Enterprise Service Management
Pink Elephant UK is proud to be in partnership with Cherwell, the leading supplier of innovative IT Service Management (ITSM) solutions. Cherwell’s Service Platform allows enterprises to automate workflows, integrate systems, and improve staff productivity for departments both inside and outside the traditional IT boundaries. Codeless configuration and innovative solutions for HR, Security, PPM, and Facilities offer a simple and cost-effective way to make workflow across the enterprise.
Cherwell Partners
Pink Elephant has a wealth of experience and knowledge in setting up and implementing Service Management processes, so this collaboration with Cherwell is a logical step. The partnership also builds on an existing collaboration with Cherwell and Pink Elephant’s South Africa office.
Why choose Pink Elephant to help you
- Global practice of experienced Cherwell consultants
- Service Management experts worldwide
- Agile methodology for all delivery and design work
- Education and Consulting services which complements Cherwell’s software to enable you to realise the full value of your ITSM investment
Why Cherwell?
Quick Time to Value
With comprehensive enterprise solutions, codeless configuration, and numerous downloadable integrations and extensions, you can rapidly deliver new services to employees. Cherwell also features lower administrative overhead and faster upgrades enabling IT to deliver more value in less time.
Improve Employee Productivity
Delivering automated digital services through a common self-service portal improves speed and accuracy of work, resulting in increased worker productivity. Automating employee on-boarding streamlines work across multiple functions and creates a great, productive day-one experience.
Reduce Costs
Unifying shared services on a single platform creates significant value and lowers administrative burden, computing costs, as well as license and maintenance. Approximately 70 percent of our enterprise customers have seen great returns by rolling out services and applications beyond core ITSM.
Cherwell: ITSM but also Enterprise Service Management
- IT Service Management
- HR Service Management
- Project & Portfolio Management (PPM)
- Information Security Management
- Facilities Service Management
Cherwell has received a Pink Verify Certificate for 11 processes
What is PinkVerify
PinkVerify is an internationally recognised IT Service Management tool suite assessment service. PinkVerify is Pink Elephant’s ‘seal of approval’ – when you see this sign displayed against a particular ITSM toolset, it means that the tool in question has passed a rigorous assessment, by Pink Elephant’s experts, against the ITIL framework.
For a full description of PinkVerify and to download the Self-Assessment Criteria (for Software Tool Vendors) go to: www.pinkelephant.com/PinkVerify
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...