Cherwell® Information SecurityManagement

Cherwell® Information SecurityManagement

Discover Unified Risk, Compliance, and Incident Management

Cherwell’s Information Security Management Solution (ISMS) provides enterprise security management capabilities—such as risk and compliance management and incident request management—on top of the Cherwell® Service Platform, addressing the demands of both security and service desk leaders. As a result, you’ll reduce risk and improve compliance while making your service desk more powerful and secure than ever.

Key Capabilities & Features

Governance, Risk and Compliance (GRC)

Governing risk and compliance is never easy, but having a unified framework and dashboard can improve efficiency and control.

Security Incident Response Management

Minimize the impact of security events and incidents with automated and proven security lifecycle management.

GDPR Management

Improve your visibility into GDPR management from security controls to incident management to managing data requests from data subjects.

Streamline Security Compliance for Drama-Free Audits

The Cherwell ISMS enables you to manage security-related compliance policies and activities, so you pass your next audit with flying colors. Our solution allows you to import regulatory documents from multiple sources, including UCF, highlight citations, and map them to your set of security controls. You can also track and record corrective and preventative actions.

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Accelerate Remediation of Security Events and Incidents

With Cherwell Information Security Management, you can manage and track security events and security incidents using a security-specific lifecycle process, expediting remediation and improving outcomes.

  • Create security events from multiple sources, including SIEM solutions
  • Link security events to IT incident and change tickets to streamline response
  • Automatically create and manage security incidents from security events when warranted

Effectively Manage GDPR, PCI, HIPAA and More

Data privacy and protection is critical to your organization, and no regulation has farther reaching requirements than GDPR. Cherwell ISMS provides a proven way to map GDPR Articles to your security controls to ensure requirements are met and risks mitigated. Comprehensive Incident Management allows you to meet the 72-hour incident reporting deadline and contact data subjects as appropriate, while you can extend our self-service portal to provide EU citizens a simple way to make and track requests concerning data access, rectification, erasure, and portability.

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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620


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