IT Help Desk

Why Choose Pink Elephant’s Managed IT Services?

Seamless Transition and Immediate Benefits
Our deployment process is guided by a proven transition plan tailored to suit any organisation. This approach grants you immediate access to globally recognised ITIL processes and procedures, fully documented to enable the swift implementation of best practice disciplines from day one.

IT Resourcing and Staffing Excellence
We take pride in our rigorous recruitment and staffing process, ensuring your IT Service Desk is managed by top-tier professionals.

Key Features and Benefits:

• Top Talent Recruitment: We select graduates with an infectious positive attitude, ideal for delivering exceptional customer service.
• Comprehensive Induction Programme: All our staff undergo rigorous training, including ITIL Foundation and SDI Service Desk Analyst certification.
• Ongoing Professional Development: Every Pink Elephant employee is supported by a three-year IT Service Management apprenticeship scheme, ensuring continuous growth and expertise.
• Staff Rotation: We maintain high levels of motivation and drive by rotating on-site staff, ensuring your organisation always benefits from a fresh, energetic workforce.
• Dedicated Field Managers: Our Field Managers oversee the well-being and career progression of on-site staff, while also managing performance, SLAs, and KPIs.
• Supernumerary Staff: For teams requiring eight or more analysts, we provide additional resources at no extra cost to cover any absences.
• Expert Knowledge: Our staff are backed by one of the world’s leading authorities on IT Service Management, ensuring your IT needs are met with the highest level of expertise.
• Comprehensive Service Wrap: Opting for our fully-managed service includes a Service Desk assessment at the start of the contract, feeding into a tailored improvement plan.
• Fixed Costs: Enjoy known fixed costs with no hidden recruitment fees, ensuring budget predictability.
• ITIL Best Practices: Benefit from industry-leading ITIL best practice processes and procedures, implemented by experts in IT Management.
• Performance Management: Pink Elephant takes full responsibility for recruitment, selection, and management of all staff performance issues within your Service Desk environment.
• Detailed Reporting: We provide standard, detailed monthly reports aligned with pre-agreed service levels, keeping you informed of performance metrics.
• World-Class Support: Service performance is reinforced by Pink Elephant’s team of world-class consultants and education products, ensuring your IT operations are always optimised.

Get in Touch with Pink Elephant

Experience the benefits of a flexible, fully-managed IT support solution with Pink Elephant. Contact us today to learn how we can enhance your IT Service Desk and drive exceptional customer service.