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Application Support Health Monitoring
Application Support Health Monitoring involves the use of monitoring tools, which can range from simple log analysers to application performance monitoring (APM). The service involves collecting data from log files, server metrics, network traffic, and user interactions to provide insights into the application’s health and performance.
By monitoring the health of an application in real-time and taking proactive measures based on the collected data, your business can ensure high availability, responsiveness, and reliability of your applications, leading to an improved user experience and efficient troubleshooting processes.
What does Application Support Health Monitoring involve?
At Pink Elephant our team of application support specialists will support you with:
Performance Monitoring: Working to your business application performance indicators (KPIs) such as response times, throughput, and resource utilisation to assess the performance of the application. This helps to identify bottlenecks, scalability issues, or any degradation in service over time.
Availability Monitoring: Monitoring and managing the availability (Uptime) of an application to ensure its peak availability to your users. This includes, where applicable: monitoring the applications infrastructure, servers and network connectivity to detect, and manage any disruptions.
Error and Exception Tracking: By capturing and analysing error logs, exceptions, and application level issues, our team can readily identify and rectify bugs and unexpected behaviours. This enables pro-active troubleshooting and will improve the stability and reliability of your application.
Resource Monitoring: Checking the utilisation of system resources such as CPU, memory, disk space and network bandwidth not only ensures efficient use of resource and investment, but enables effective service improvement and reduces potential bottlenecks in availability.
Alerting and Trend Analysis: Configuring threshold alerts aligned to both the business KPIs and system tolerances enables our team to promptly action and notify your business stakeholders as or when predefined tolerances or abnormal behaviours are met. Equally, by analysing historical data and trends, the team is able to forecast and recommend future resource needs, increased user load, upgrades, or even decommission.
Choose Pink Elephant’s Application Health Monitoring service for a proactive, data-driven approach to ensuring your applications’ optimal health and performance.
Why choose Pink Elephant?
- 24/7/365 Coverage – Our Managed Service Centre is open 24/7/365.
- Multilingual Support – English, French, German, Spanish, Italian, Portuguese, Dutch and more.
- Lower Operational Costs – Our fully managed service is accompanied by considerable cost savings and more.
- ITSM Thought Leadership – Globally recognised ITSM Thought Leader for over 40 years.
- Performance Driven – KPI-driven with a significant focus on first time fix and response.
- Innovation – Leading-edge technology and future-equipped service capabilities.