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Any questions? Emily Lawrence is available
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How can we help?
Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Managed Technology Services
Once Pink Elephant has helped to implement your ServiceNow, Cherwell, Ivanti, or Freshservice platform, we offer three Service Level Agreement (SLA) tiers to maintain and ensure optimal performance.
Bronze: Our foundational SLA tier offers robust support, ensuring continuous platform functionality and general maintenance.
Silver: Elevate your platform experience with enhanced support, faster response times, and regular optimisation checks.
Gold: The pinnacle of our SLA offerings. Experience lightning-fast response times, priority service queues, and dedicated account managers.
Key Benefits of Pink Elephant’s Managed Technology Services:
- Enhanced ROI: Maximise your platform investment with our expert management and optimisation strategies.
- Seamless Upgrades: Stay updated and secure with timely, hassle-free platform upgrades.
- Optimal Performance: Enjoy uninterrupted platform performance, with regular checks and maintenance from our team.
- Enhanced Development: Continually evolve and adapt with new platform capabilities developed to meet your dynamic needs.
- Dynamic Scalability: As your needs grow, so do our services. Ensure your platform is always in sync with your business goals. Managed Technology Service Offerings: – 24/7 Support – Annual Roadmap Session – Licence Support – Process Optimisation – Personalisation
Why Choose Pink Elephant?
- Vendor Agnostic: Selecting and implementing ITSM solutions tailored to specific organisational needs, free from vendor bias.
- Tailored Service Delivery: Support for on-premises, cloud, or hybrid deployments, ensuring adaptability to any IT infrastructure.
- Best Practice Development: Leveraging industry best practices to develop ITSM strategies that align with business objectives utilizing the Out of Box capabilities.
- Automation: Unified solutions that integrate ITSM with broader IT management functions, enabling clients to automate their IT workflows.
- Thought Leadership: 30+ years of experience in the Service Management Education and Consulting.
- Agile Project Delivery: Adaptable and agile approach to meet evolving customer needs, ensuring value-driven outcomes.
- One-stop ITSM Shop: From consultancy and training to coaching and technology.