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Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Expect More. Expect Pink
With over 40 years of experience and a global presence, Pink Elephant is a trusted thought leader in the IT Service Management industry. We empower organisations to adopt and implement best practices through our comprehensive portfolio of Training, Consultancy, IT Support, and Technology services. By connecting People, Process, and Technology, we deliver tailored solutions that support end-to-end (Enterprise) Service Management initiatives and drive digital transformation.

As pioneers in the field, Pink Elephant has been helping businesses optimise operations, improve service delivery, and achieve their goals for decades. Our expertise spans all aspects of Enterprise Service Management, providing a one-stop-shop for organisations seeking to enhance efficiency, innovation, and scalability. Active across multiple sectors, Pink Elephant delivers comprehensive Service Management solutions covering people, processes, and tooling elements. Each engagement is grounded in best practice frameworks and supported by extensive experience, driving accelerated ITSM maturity growth
With a proven track record of success, Pink Elephant combines thought leadership and practical experience to guide organisations on their journey towards sustainable IT excellence. Partner with us to unlock the full potential of your Service Management initiatives.
Equality, Diversity and Inclusion
At Pink Elephant, people are at the heart of what we do. We strongly advocate Equality, Diversity, and Inclusion (EDI) into all our business operations, to foster a more inclusive and supportive environment. Some of the ways we do this is in providing ongoing EDI training for all employees, flexible working policies and equitable pay and benefits globally. In prioritising EDI, we strive to ensure that all employees and our clients feel valued and respected, regardless of their background or identity. This commitment to diversity enhances collaboration and innovation, as we encourage and embrace diverse perspectives. Additionally, our inclusive practices help to create a more equitable workplace, where everyone can thrive and contribute to the organisation’s success. As a result, Pink Elephant, provides a more empathetic and effective support experience for all our clients.
Social Value
Pink Elephant fosters social value through various impactful initiatives. Each quarter, our teams in South Africa, take part in outreach initiatives across Johannesburg to support local communities and young women in South Africa. As part of our broader sustainability and social responsibility strategy, we donate refurbished IT equipment to underserved communities in South Africa. Working in partnership with local organisations and schools, we help bridge the digital divide by providing access to technology that supports education, skills development, and economic opportunity. This initiative not only extends the lifecycle of IT assets—reducing electronic waste—but also empowers individuals and communities by enabling digital inclusion. Each donation is accompanied by basic digital literacy training and support to ensure meaningful and lasting impact.

Case studies

Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...

Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...

AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...