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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
The Service Automation Framework – White Paper
An introduction to the design and delivery of automated services By Jan-Willem Middelburg. Author and Chief Examiner, Service Automation Framework Alliance. Foreword...
Business Relationship Management – What Is It & Why Do I Need It?
So here’s the thing. All too often we’re so busy fire fighting and saving the world that sometimes we forget about the...
How to Ruin your project – 6 pro tips!
Projects are the tricky things to accomplish. To save you some time, here are 6 tips for what NOT TO DO. Good...
When is a Service Catalogue not a Service Catalogue?
“A Service Catalogue or a Service Request Catalogue” The term Service Catalogue is commonly misused and can lead to confusion! Often the...
Software Asset Management – Your Quick Guide
Software Asset Management (SAM) has always been one of the lesser-adopted processes within ITSM, which is odd considering it can potentially save...
Big Data – Why the Big Deal?
With the recent explosion on the vast amount of data from all sources, digital and non, it would be a too big...
Building a Smart City on Service Automation
Many of the larger cities around the world have the ambition to become a ‘smart city.’ But what does that mean exactly?...
Top 10 Considerations for ITSM Program Success
A Checklist For ITSM Program Success When establishing an IT Service Management (ITSM) improvement program, the most common questions that arise tend...
Organisational Transformation
Leading Organisational Transformation Winston Churchill once said, “There is nothing wrong in change, if it is in the right direction.” Whether people...
What makes a good Service Desk Manager?
I’ve said it before and I’ll say it again, the Service Desk are truly the unsung heroes of IT. They speak to...
Business Capability Roadmapping
What is Business Capability Roadmapping? Business Capability Roadmapping is a Business Relationship Management approach to aligning Business and IT strategies and imperatives....
The ‘How’ of ITIL®
Your organisation has begun its ITIL journey. You have invested in education so people understand what this thing called ITIL is all...
Problem Management
What is ITIL Problem Management? Whereas Incident Management is concerned with getting the Customer up and running again as quickly as possible,...
What You Should Know about Risk Management
Risk Management and the corresponding Management of Risk (MoR Framework) is intended to help organisations put in place an effective framework for...
David Ratcliffe explains his views on the new Service Automation Framework
David Ratcliffe, President of Pink Elephant, explains his views on the new Service Automation Framework. Service automation as a new framework, fills...