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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Problem Management
What is ITIL Problem Management? Whereas Incident Management is concerned with getting the Customer up and running again as quickly as possible,...
What You Should Know about Risk Management
Risk Management and the corresponding Management of Risk (MoR Framework) is intended to help organisations put in place an effective framework for...
David Ratcliffe explains his views on the new Service Automation Framework
David Ratcliffe, President of Pink Elephant, explains his views on the new Service Automation Framework. Service automation as a new framework, fills...
The Service Automation Framework in 3 Minutes
The Basics of Service Automation Service Automation the concept of delivering services through smart technology is a rapidly growing area of interest...
The Difference Between Service Management and Service Automation
IT Service Management Service Management (and ITSM in particular) is an important domain in almost every organisation. According to the most widely...
The three Ks to remember of Lean IT
Within the world of Lean IT, there are three main words used within the domain of improvement: Kaizen, Kaikaku and Kakushin. But...
What is Big Data?
Understanding Big Data The Five Vs of Big Data Big Data is a profession and field dedicated to the analysis, processing and...
What is ITIL Service Strategy?
ITIL Service Strategy explained The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans...
The Business Provider Maturity Model
The Business Provider Maturity Model explained The Business Provider Maturity Model is a way to help surface and understand the growth in...
The House of BRM
The House of BRM explained The House of BRM is a graphical representation intended to convey key aspects of a successful Business...
Three Key Traits of the Business Relationship Manager Role
The Business Relationship Manager Role Embodies a set of competencies (knowledge, skills, and behaviors) that foster a productive, value-producing relationship between a...
Pink Elephant again finalist for the itSMF’s Training Provider of the Year Award!
Pink Elephant again finalist for the itSMF’s ‘Training Provider of the Year’ Award! Following on from receiving the 2015 itSMF Training Provider...
Pink Elephant signs a global partnership with Cyient
Pink Elephant's business transformation and educational capabilities will complement Cyient's expertise in services design, delivery and operational excellence London 15th September 2016:...
Are you effectively performing the Business Relationship Management Role?
It is assumed that Business Relationship Management (BRM) can be equated to Customer Relationship Management (CRM) but this is not true according...
NEW ITIL v3 Credit System Diagram
ITIL® Practitioner is the new follow on from ITIL Foundation that builds on the ‘what’ and the ‘why’ and gives users the know-how...
