ITSM
Risk Management in ITSM Projects
ITSM Projects are tough – Plan to succeed! IT projects do not have a great track record of success relative to their promised goals and objectives. Various studies on IT project success published by the Standish Group, KPMG or Robbins-Gioia all conclude that… read more
Four Pillars of Cost-Optimisation in Cloud Computing
A key business driver to move to cloud in the first place for most organisation is to reduce cost incurred by on-permise infrastructure. Often times organisations undermine the complexity of cloud computing and thus one of the challenges… read more
Leadership During Change
Now more than ever, leadership is crucial for organisations to not just keep up, but to innovate in order to survive and move forward. Without strong leaders, there may not be anything left for managers to manage. In… read more
5 Questions and Answers about DevOps
What is DevOps and where does it come from? The term DevOps typically refers to the emerging professional movement that advocates a collaborative working relationship between Development and IT Operations, resulting in the fast flow of planned work (i.e., high deploy rates),… read more
An Approach to GDPR
The Evolution of Data Protection Data protection has been around for a long time – the initial laws on data protection, were implemented just after WW2 to support human rights. These initial regulations were updated in the 50s… read more
The Case for Service Integration and Management
The Case For Service Integration and Management (SIAM) While continual change is a constant in the universe, there are some periods in history where radical change is the only solution – or we face an extinction event. is the… read more
How to Ruin your project – 6 pro tips!
Projects are the tricky things to accomplish. To save you some time, here are 6 tips for what NOT TO DO. Good luck! Tip 1. Don’t tell anyone anything. If teammates ask you what you are doing with your… read more
Software Asset Management – Your Quick Guide
Software Asset Management (SAM) has always been one of the lesser-adopted processes within ITSM, which is odd considering it can potentially save an organisation thousands of pounds at the same time as helping them avoid costly legal entanglement… read more
Big Data – Why the Big Deal?
With the recent explosion on the vast amount of data from all sources, digital and non, it would be a too big of a disappointment if any organisation miss this. As both W. Edward Deming and Peter Drucker… read more
Top 10 Considerations for ITSM Program Success
A Checklist For ITSM Program Success When establishing an IT Service Management (ITSM) improvement program, the most common questions that arise tend to be: “How do we get started?” “What is the goal?” “What critical knowledge do we… read more