• Frequently Asked Questions About ITIL 4

    ITIL®, the world’s favourite and most popular IT service management best practice framework, was first released in 1989, ITIL was republished in a new format in 2000 as ITIL® v2, updated in 2007 as ITIL® v3 (with a slight refresh in 2011), and here we are in 2019 with ITIL 4, expecting to launch for public by the end of Q1 2019.

    FAQs on ITIL4 Update

    1. What will the new ITIL® be called?

    The new updated ITIL guidance will be called ITIL 4. This name reflects the role ITIL 4 will play in supporting individuals and organisations to navigate the Fourth Industrial Revolution. Read on

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  • The Current Status Of DevOps

    IT industry experts and forecasters are all talking about it – the time for DevOps is now. Where is your organization with regards to applying DevOps? Are you on par with your peers?

    An infographic published by Forrester Research shows that 90% of the DevOps professionals surveyed say their organizations have either implemented DevOps (13%), implemented and are expanding DevOps (50%) or are planning to implement DevOps within the next 12 months (27%).

    Subsequent to this significant survey, TechBeacon published 8 DevOps Trends to Watch in 2018, noting that,” Last year was an incredible period for the wide-scale adoption of DevOps, as the acceptance of DevOps principles reached critical mass in the hearts and minds of many in IT.” The article went onto say that although many organizations are adopting aspects of DevOps, “there’s a difference between accepting principles and putting them into action”. Read on

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  • ITIL V3 to ITIL 4

    Pink Elephant once again leads the way in ITIL certification! Choose the world’s ITIL 4runner for your ITIL 4 certification.

    When it comes to ITIL and IT Service Management, Pink continues to stand out – after 25 years and 4 versions of ITIL, we’re still the one everyone looks to first.

    Over the years, NO OTHER organisation has been as deeply entrenched and influential in ITIL as Pink. Having played many major and key roles in the development of ITIL over the years and now the new ITIL 4 Foundation certification course, we’re extremely passionate and excited about the new release! Read on

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  • The dilemma in a multi-supplier environment.

    The other day I was attending a company’s intake meeting when, halfway through, I noticed my client growing increasingly restless. The reason? A major technical issue had occurred that needed their immediate and full managerial attention. So, our meeting was aborted and had to be rescheduled. When we met up a week-and-a-half later, we inevitably ended up discussing what happened during this unfortunate incident. And so it came to light that, over the past four years, this company had been increasingly outsourcing services to external suppliers – mainly for economic reasons.

    As this case shows, it turns out that one of ITIL’s principles: the requirement to align Underpinning Contracts and Operational Level Agreements with the Service Level Agreements made with the customer, is not as watertight as we’d like to imagine. Read on

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  • ITIL 4 Certification Path Announced by AXELOS

    The New ITIL 4 Certification Path!

    Just announced by AXELOS – The above diagram depicts the new certification scheme. The ITIL 4 Foundation Certification Course will be available in early 2019 and will include the Core Guidance – Fundamentals Book. Additional ITIL 4 publications will be available late 2019.

    What If You’re Already ITIL v3 Certified?

    If you are currently ITIL v3 certified, there will be a transition plan available to upgrade your existing certifications. More details to come.

    What Is In ITIL 4 Content?

    ITIL 4 builds on what you already know. ITIL 4 expands on the previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation. Read on

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  • Webinar Series: Integrated Service Management

    Driving Maximum Business Value with Integrated Service Management

    The ultimate goal is to enhance the delivery of business value by improving the end-to-end value chain and businesses are finding that ITIL, Agile, Lean and DevOps have all become essential tools to drive business value and high-quality customer service.

    The next step in the evolution of IT service management is one of the most powerful and relevant. It takes the best of the best practices to create a fit-for-purpose approach.

    Integrated Service Management addresses how ITIL, Lean, Agile, DevOps, Organizational Change Management and Business Relationship Management practices collectively enable process acceleration, increase efficiency, lower costs – and deliver business value. Read on

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  • Agile Service Management: a mindset as well as a framework

    According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to contradict with tenets of the IT Service Management. For example, the favouring of:

      “Individuals and interactions” over “Processes and tools” “Working software” over “Comprehensive documentation”

    However, this would be misinterpreting the Manifesto, as its aim is to ensure that just enough IT Service Management elements, i.e. processes, tools, and documentation, are implemented “to ensure the successful and optimised delivery of outcomes such as “individuals and interactions” and “working software”. Read on

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  • 15 Essential Practices Of DevOps

    DevOps is a coined noun used to describe an evolution of existing IT best practices from ITIL®, Lean and Agile into a development and operations approach that supports automation and continuous delivery. DevOps also encourages a culture of collaboration and learning to help IT deliver business value better, faster and cheaper than ever before.

    This post aims to explain 15 practices that are essential to the success of DevOps in any organisation.

    1. Voice Of The Customer

    Utility represents functional requirements. It describes those requirements of a service which are “fit for purpose” – does the service do what it is supposed to do? Read on

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  • ITIL 4 Update

    BREAKING NEWS ITIL® Is Changing!

    It’s time for another edition of the world’s favourite IT service management best practice framework.

    First released in 1989, ITIL was republished in a new format in 2000, updated in 2007 (with a slight refresh in 2011), and here we are in 2018 with ITIL 4 on the starting blocks!

    New Name – ITIL 4

    AXELOS (the owner of ITIL) has now gone public with the news that the “ITIL update” (which has been over 2 years in the works) will be called – “ITIL 4”!

    The current version is called ITIL v3 – no big surprise that the new name is ITIL 4. Read on

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  • Agile Project Management Benefits

    It’s no secret that the Agile Model is fast becoming the preferred way to manage projects. Organisations, teams and even project management software are increasingly responding to a demand for more adaptive and evolutionary processes. And for good reason. In a fast-changing business world that needs to respond to rapid market and technology shifts, Agile delivers.

    In general, when we talk about the Agile Model, it implies an iterative and incremental method of management. It focuses on helping teams in an evolving landscape and maintaining a focus on the rapid delivery of business value. The methodologies used in Agile Project Management (Scrum, XP, Kanban, Lean and others) all follow the Agile Manifesto that is based on continuous improvement, flexibility, input of the team, and the delivery of results with high quality. Read on

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