Cherwell®Enterprise Service Management

IT Service Management

Cherwell Service Management is a comprehensive service desk verified for eleven ITIL® processes. But its real power is its flexibility. With Cherwell, you can rapidly meet changing and growing demands across the organization, from IT to Facilities, HR, and beyond—all with fewer headaches and lower costs.

Project & Portfolio Management

Cherwell Project & Portfolio Management provides the visibility and controls the project managers need to improve project outcomes. It helps you make better decisions about which projects to execute and gain improved visibility into resource utilisation and project status.

HR Service Management

In today’s digital world, employees expect HR to deliver real-time, on-demand services—but that’s easier said than done. Cherwell HR Service Management enables organisations to streamline and automate HR service delivery for quick and efficient case management and onboarding, along with a self-service portal for better and more productive employee service experiences.

Facilities Service Management

Cherwell’s Facilities Management solution enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With an intuitive user portal, omnichannel communication, and more, Cherwell helps modernize and optimize facilities management processes and provide a better service experience for employees.

Information Security Management

Cherwell’s Information Security Management Solution (ISMS) provides enterprise security management capabilities—such as risk and compliance management and incident request management—on top of the Cherwell® Service Platform, addressing the demands of both security and service desk leaders. As a result, you’ll reduce risk and improve compliance while making your service desk more powerful and secure than ever.

Why choose Pink Elephant to help you

• Global practice of experienced Cherwell consultants
• Service Management experts worldwide
• Agile methodology for all delivery and design work
• Education and Consulting services that complement Cherwell’s software to enable you to realise the full value of your ITSM investment