Cherwell® EnterpriseService Management

Cherwell® EnterpriseService Management

Enterprise Service Management

Pink Elephant UK is proud to be in partnership with Cherwell, the leading supplier of innovative IT Service Management (ITSM) solutions. Cherwell’s Service Platform allows enterprises to automate workflows, integrate systems, and improve staff productivity for departments both inside and outside the traditional IT boundaries. Codeless configuration and innovative solutions for HR, Security, PPM, and Facilities offer a simple and cost-effective way to make workflow across the enterprise.

Cherwell Partners

Pink Elephant has a wealth of experience and knowledge in setting up and implementing Service Management processes, so this collaboration with Cherwell is a logical step. The partnership also builds on an existing collaboration with Cherwell and Pink Elephant’s South Africa office.

Why choose Pink Elephant to help you

  • Global practice of experienced Cherwell consultants
  • Service Management experts worldwide
  • Agile methodology for all delivery and design work
  • Education and Consulting services which complements Cherwell’s software to enable you to realise the full value of your ITSM investment
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Why Cherwell?

Quick Time to Value

With comprehensive enterprise solutions, codeless configuration, and numerous downloadable integrations and extensions, you can rapidly deliver new services to employees. Cherwell also features lower administrative overhead and faster upgrades enabling IT to deliver more value in less time.

Improve Employee Productivity

Delivering automated digital services through a common self-service portal improves speed and accuracy of work, resulting in increased worker productivity. Automating employee on-boarding streamlines work across multiple functions and creates a great, productive day-one experience.

Reduce Costs

Unifying shared services on a single platform creates significant value and lowers administrative burden, computing costs, as well as license and maintenance. Approximately 70 percent of our enterprise customers have seen great returns by rolling out services and applications beyond core ITSM.

Pink Elephants Implementation Services

IT Service Management

Cherwell® Service Management is our flagship service desk product and IT service management (ITSM) solution. Eleven ITIL® processes, codeless configuration, flexible portals, and powerful dashboards enable IT organizations to improve service delivery and ensure effective operations. Ease of administration and maintenance, limitless extensibility, quick upgrades, inclusive licensing, and a vibrant user community further accelerate time to value, while reducing overall total cost of ownership.

Cherwell IT Service Management

IT Asset Management

Cherwell® Asset Management is a software asset management (SAM) tool built for organisations that want to reduce software license spending, IT overhead, and software audit risk. It allows you to consolidate your hardware and software license, usage, and inventory data to seamlessly track and manage IT investments—and abandon Excel spreadsheets. Cherwell Asset Management integrates seamlessly with Cherwell Service Management, populating the Cherwell CMDB with IT asset data.

Cherwell IT Asset Management

HR Service Management

The Cherwell Human Resource Service Management (HRSM) solution provides both case management and employee administration. Streamline and automate HR service delivery for quick and efficient resolutions and more satisfied and productive employees. When on-boarding new employees, HR staff can easily set up and manage associated tasks, coordinating across multiple departments with all the necessary information, training, tools, rights, and access in the shortest possible time.

Cherwell HR Service Management

Project & Portfolio Management (PPM)

Cherwell Project & Portfolio Management delivers demand, portfolio, project and resource management capabilities. This powerful solution helps you select the right projects, improve cross-project visibility, and optimize your resource utilization, ultimately delivering improved project outcomes. It is a perfect solution for organizations that currently use a combination of adhoc tools for project management and want to improve their PPM maturity or for enterprises not getting the expected value from their legacy PPM solution.

Cherwell Project Portfolio Management

Information Security Management

The Cherwell Information Security Management System (ISMS) solution allows security teams to manage multiple security and governance, risk, and compliance (GRC) processes from within the Cherwell platform. The solution leverages features such as the Configuration Management Database (CMDB) and life cycle processes to track critical security aspects related to the systems in your environment. Pairing this approach with the ability to align the security program with industry standards such as FedRAMP:2014, ISO 27001:2013, GDPR, and ISO 9001:2015 allows you to incrementally improve your overall security posture.

Cherwell Information Security Management

Facilities Service Management

Cherwell’s Facilities Management solution offers facilities teams the ability to scale to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. Work items and requests can be initiated by end users, department members, and project teams, as well automatically based on recurring schedules. An intuitive facilities portal is available for users to quickly request services or report problems in the physical environment. The facilities solution is also frequently extended to support fleet management.

Cherwell Facilities Service Management

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Emily Lawrence

Account Executive +44 (0)7718483283