Cherwell® EnterpriseService Management

Cherwell® EnterpriseService Management

Enterprise Service Management

Pink Elephant UK is proud to be in partnership with Cherwell, the leading supplier of innovative IT Service Management (ITSM) solutions. Cherwell’s Service Platform allows enterprises to automate workflows, integrate systems, and improve staff productivity for departments both inside and outside the traditional IT boundaries. Codeless configuration and innovative solutions for HR, Security, PPM, and Facilities offer a simple and cost-effective way to make workflow across the enterprise.

Cherwell Partners

Pink Elephant has a wealth of experience and knowledge in setting up and implementing Service Management processes, so this collaboration with Cherwell is a logical step. The partnership also builds on an existing collaboration with Cherwell and Pink Elephant’s South Africa office.

Why choose Pink Elephant to help you

  • Global practice of experienced Cherwell consultants
  • Service Management experts worldwide
  • Agile methodology for all delivery and design work
  • Education and Consulting services which complements Cherwell’s software to enable you to realise the full value of your ITSM investment
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Why Cherwell?

Quick Time to Value

With comprehensive enterprise solutions, codeless configuration, and numerous downloadable integrations and extensions, you can rapidly deliver new services to employees. Cherwell also features lower administrative overhead and faster upgrades enabling IT to deliver more value in less time.

Improve Employee Productivity

Delivering automated digital services through a common self-service portal improves speed and accuracy of work, resulting in increased worker productivity. Automating employee on-boarding streamlines work across multiple functions and creates a great, productive day-one experience.

Reduce Costs

Unifying shared services on a single platform creates significant value and lowers administrative burden, computing costs, as well as license and maintenance. Approximately 70 percent of our enterprise customers have seen great returns by rolling out services and applications beyond core ITSM.

Pink Elephants Implementation Services

Cherwell: ITSM but also Enterprise Service Management

  • IT Service Management

    Cherwell® Service Management is our flagship service desk product and IT service...

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  • HR Service Management

    The Cherwell Human Resource Service Management (HRSM) solution provides both case management...

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  • Project & Portfolio Management (PPM)

    Cherwell Project & Portfolio Management delivers demand, portfolio, project and resource management...

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  • Information Security Management

    The Cherwell Information Security Management System (ISMS) solution allows security teams to...

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  • Facilities Service Management

    Cherwell’s Facilities Management solution offers facilities teams the ability to scale to...

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Pink Verified

PinkVerify - Pink Elephant

Cherwell has received a Pink Verify Certificate for 11 processes. 

What is PinkVerify

PinkVerify is an internationally recognised IT Service Management tool suite assessment service. PinkVerify is Pink Elephant’s ‘seal of approval’ – when you see this sign displayed against a particular ITSM toolset, it means that the tool in question has passed a rigorous assessment, by Pink Elephant’s experts, against the ITIL framework.

For a full description of PinkVerify and to download the Self-Assessment Criteria (for Software Tool Vendors) go to:

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Misha Macinski

Head of Consultancy +44 (0)118 324 0620


We have a number of exciting opportunities to join our growing team. If you are looking for a company where career-minded professionals can achieve success while bringing their best self and qualities to work each day, Pink Elephant may be the company for you!

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