IT as a business enabler in claims management
By now, the world is slowly waking up to the fact that a well-functioning IT solution is not a cost to be borne, but rather something that enables the organisation to get the most out of the business. In claims management, this is especially true. Reducing the amount of non-value adding activities is a logical step in cost reduction. IT solutions that streamline the claims management process can make a huge contribution not only to cost reduction, but also improve on your forecasting, compliance, and customer retention rates, for example.
Many of the issues and challenges identified here have solutions that lie within the information technology domain. Below is a summary of how Claims 2020 approaches these solutions, improving the performance of your claims management operations.