ITSM ToolSelection

How to select the right toolset for your ITSM environment.

ITSM ToolSelection How to select the right toolset for your ITSM environment.

Selecting the right ITSM toolset that best suits your organisation can be a minefield, and an expensive one at that. Pink Elephant has come up with an objective and cost-effective service called PinkSELECT™ that takes the hard work out of software selection.


This bespoke ITSM tool selection service is one of a kind that supports the IT organisation by selecting the right software vendor products for its ITIL Service Management processes. It also helps IT organisations that are implementing the ITIL framework to select the best technology support for the process implementation, including ITIL Service Support compatibility and associated functionality of a variety of tools.

The PinkSELECT™ Approach

PinkSELECT enables customers to maximise their investment in tools by developing clear criteria that ensures a consistent mapping to their Service Management processes. It provides the forms, templates and process definition required to facilitate a tool selection process.

The PinkSELECT service includes:

  • Selection and weighting of functional criteria.
  • Definition of strategic direction, technical factors and cost evaluation.
  • Development of use cases.
  • Administration of client scoring of vendor demonstrations.

PinkSELECT provides a vendor-neutral process to select the best Service Management tools for a particular organisation, including:

  • Focus on the strategic direction of the organisation.
  • Functional Requirements Matrix based on the ITIL Framework and enhanced by the consolidated experience from multiple best practice consulting engagements.
  • Focus on the technical factors.
  • Focus on total cost of ownership.

The PinkSELECT service is tailored to each organisation, considering software packages within the overall context of the organisations’ ITIL journey. Tools such as the ITIL Functionality Matrix, combined with additional consulting activities and deliverables, enables PinkSelect to offer each organisation recommendations for their specific needs.

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Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090