This Customer Service training, delivered over two days, is a relatively radical approach to the topic. It seeks to create a climate where participants recognise the value of customer service, and will want to give the utmost in customer care, rather than follow a prescriptive or formulaic approach.
The course aims to provide members of the team with the skills, knowledge and, perhaps above all, the attitudes that will contribute substantially to their providing such care to their internal and external customers.
This training can be delivered both face to face and virtually. Virtual sessions can be delivered as full days or half day sessions in order to fit with business needs.
The key word here is interactive.
Whilst our trainer will provide theory and guidance, the emphasis will be on group and individual exercises, brainstorming activities, skills practice, and discussion. Delegates will be encouraged to draw on their own experiences with the guidance of our trainer. This, blended with the course leader’s lively and enthusiastic style, will make for particularly powerful learning environment.
Learning Objectives
Participants will:
Pre-training
Our trainer will collaborate with your organisation’s training coordinators prior to the commencement of the training programme to obtain a clear view of the learning objectives. Once the requirements have been shared and agreed, our trainer will tailor the programme to ensure the learning objectives relative to your organisation’s strategic goals are covered within the training.
Day one
Day two
There are no mandatory prerequisites.
I would like to request onsite training for the following course: Customer Service Training Classroom
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