Customer Service Training

Learn via: Classroom
Duration: 2 days
Price from: £0

This Customer Service training, delivered over two days, is a relatively radical approach to the topic. It seeks to create a climate where participants recognise the value of customer service, and will want to give the utmost in customer care, rather than follow a prescriptive or formulaic approach. 


The course aims to provide members of the team with the skills, knowledge and, perhaps above all, the attitudes that will contribute substantially to their providing such care to their internal and external customers. 


This training can be delivered both face to face and virtually. Virtual sessions can be delivered as full days or half day sessions in order to fit with business needs.


The key word here is interactive 


Whilst our trainer will provide theory and guidance, the emphasis will be on group and individual exercises, brainstorming activities, skills practice, and discussion. Delegates will be encouraged to draw on their own experiences with the guidance of our trainer. This, blended with the course leader’s lively and enthusiastic style, will make for particularly powerful learning environment. 

Learning outcomes

Learning Objectives

Participants will:

  • Take away a deeper understanding of the value of good customer care and how it fits into the “bigger picture”
  • See things much more from the customers’ perspective and appreciate how that will lead to greater success and improved relationships
  • Have the skills and confidence to deal with others in the most professional and efficient manner
  • Possess the interpersonal skills to be able to handle customer enquiries and queries to everyone’s satisfaction
  • Minimise the incidence of customer complaints
  • Gain the confidence to deal with any “difficult” customers and develop the ability to turn such situations to the positive
  • Ensure a consistent approach throughout the business
  • Take away practical tools and strategies to employ alongside a shift in perspective and attitude
Course Outline


Our trainer will collaborate with your organisation’s training coordinators prior to the commencement of the training programme to obtain a clear view of the learning objectives. Once the requirements have been shared and agreed, our trainer will tailor the programme to ensure the learning objectives relative to your organisation’s strategic goals are covered within the training.


Day one

  • Setting the Scene
  • The Foundations
  • “Walking the Talk” – The Interpersonal Skills
  • Natural Authority


Day two

  • Managing the Customer
  • “From a Scream to a Thank You”
  • “Doing it!” – skills demo and practice
  • Keeping Things Alive



There are no mandatory prerequisites.

Available Courses
Sorry, there are no published course dates for this learning method currently, please get in contact with us for further information on our next course date.
Request Onsite Training

I would like to request onsite training for the following course:
Customer Service Training Classroom

Your course hasbeen added to your cart


We have a number of exciting opportunities to join our growing team. If you are looking for a company where career-minded professionals can achieve success while bringing their best self and qualities to work each day, Pink Elephant may be the company for you!

Find your role.