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Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
24/7/365 IT Support Services
At Pink Elephant EMEA, we’re your 24/7/365 IT support companions. Operating a global Managed Service Excellence Centre, we’re primed and ready to deliver comprehensive IT service support to match your every need, no matter where your company is located.
We understand that in today’s interconnected world, businesses don’t just operate from 9 to 5 on weekdays. That’s why we offer steadfast support 24 hours a day, 7 days a week, 365 days a year. Whether you are after out-of-hours IT support or for a certain period of time, Pink Elephant is right there with you.
IT Support that works across different time zones
Different time zones are not an issue for Pink Elephant because of Managed Service Excellence Centre is based in Johannesburg, South Africa, which is in the same time zone as Europe, only two hours behind the Middle East, and one hour ahead of the UK.
Multilingual IT Support
And what about languages? Our IT Support team speak six languages, including English, Spanish, Japanese, Mandarin and German. At Pink Elephant, we’re not just a service provider – we’re a global partner in your business journey, ready to assist you anytime, anywhere.
Why choose Pink Elephant?
- 24/7/365 Coverage – Our Managed Service Centre is open 24/7/365.
- Multilingual Support – English, French, German, Spanish, Italian, Portuguese, Dutch and more.
- Lower Operational Costs – Our fully managed service is accompanied by considerable cost savings and more.
- ITSM Thought Leadership – Globally recognised ITSM Thought Leader for over 40 years.
- Performance Driven – KPI-driven with a significant focus on first time fix and response.
- Innovation – Leading-edge technology and future-equipped service capabilities.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...