The Service Desk is the face of a company’s IT Services. So, if things go wrong on the Service Desk, the whole IT department can suffer reputational damage within the company. More importantly, the reputation of the people managing IT Services will also suffer.
Our Managed Service Centre is open 24/7/365
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Our fully managed service is accompanied by considerable cost savings and more...
Globally reconsidered ITSM Thought Leader for over 40 years
KPI driven with a significant focus on first time fix and response...
Leading edge technology and future-equipped service capabilities
As we’ve established, IT Support is the front-facing representative (and therefore the most visible element) of IT Service Delivery. It is a core function that most organisations have: ‘fixing’ IT-related problems with some level of maturity. Improve this key area and other improvements will naturally follow, including customer satisfaction.
The good news is that it is relatively quick to enhance this area – there is no need for major organisational change. However, critical to the success of these improvements are, of course, the people providing customer support activities.
The Pink Elephant Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITIL best practices.
The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITIL processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.