Managed Service Desk Expect more, Expect Pink.

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Managed Service Desk Expect more, Expect Pink. Get a Quick Quote
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Pink's Managed Service Desk

The Pink Elephant Service Desk builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data and voice network availability.

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Why choose Pink Elephant as your IT Service Management Provider?

  • 24/7/365 Coverage

    Our Managed Service Centre is open 24/7/365

  • Multilingual Support

    English, French, German, Spanish, Italian, Portuguese, Dutch and more

  • Lower operational costs

    Our fully managed service is accompanied by considerable cost savings and more...

  • ITSM Thought Leadership

    Globally recognised ITSM Thought Leader for over 40 years

  • Performance Driven

    KPI driven with a significant focus on first time fix and response...

  • Innovation

    Leading edge technology and future-equipped service capabilities

Flexible Solutions

Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITIL best practices.

The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITIL processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.

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Key Features and Benefits:

  • Pink Elephant employees: recruitment is key; we employ graduates with an infectious positive attitude that is perfect for Customer Service duties.
  • Rigorous induction programme: all staff will have at least ITIL Foundation and SDI Service Desk Analyst certification.
  • Every Pink Elephant employee is supported by a three-year IT Service Management apprenticeship scheme.
  • Staff rotation: keeps on-site staff at their peak of motivation and drive, ensuring the client always has a fresh, motivated, and energetic workforce.
  • Field Managers – responsible for the well-being of on-site staff – conduct regular appraisals and manage career progression. They are also responsible for performance, SLAs and KPIs.
  • Supernumerary staff: if you require eight or more analysts, we will provide additional free resources to cover any absence.
  • Knowledge: all our staff have the back-up of one of the world’s leading authorities on IT Service Management.
  • The ‘Service Wrap’: when you opt for a fully-managed service, we’ll provide a Service Desk assessment at the start of the contract to feed into an improvement plan.
  • Known fixed costs and no more recruitment fees.
  • ITIL best practice processes and procedures deployed by the leaders in IT Management.
  • Pink Elephant will take responsibility for the recruitment, selection, and management of all staff performance issues within the Service Desk environment.
  • Standard, detailed monthly reporting included against pre-agreed service levels.
  • Service performance is underpinned by Pink Elephant’s world-class team of consultants and education products.
International Service Desk Case Study

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Contact

Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090

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