Digital Transformation: Part 8 – Start With People

Digital transformation starts with people, not technology. For success, it’s crucial to gain employees’ buy-in, ensuring they are open to adopting new technologies and methods. Organisational culture plays a significant role in determining success. Therefore, planning digital transformation strategies should include a robust communication plan, with leadership driving the message of change. Patience, persistence, and collaboration are vital, with staff, customers, and stakeholders participating in trials and providing feedback throughout the journey.