PRINCE2 Principles
Prince2 is a structured, non-proprietary project management method focusing on controlling project costs, timescales, quality, scope, risk and benefits. The purpose of PRINCE2 is to provide a project management method that can be applied regardless of project scale,… read more
Availability Management
The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant and error correction design features in hardware and software now reduce the risk of IT component… read more
Configuration Management Database – CMDB
Configuration Management Database The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It should contain the following information in support of the Release Management process: The… read more
ITIL Service Strategy
The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans and patterns that a service provider needs to be able to execute to meet an organisation’s business outcomes. By adopting… read more
Service Transition
The Service Transition stage of the lifecycle ensures that new, modified or retired services meet the expectations of the business as documented in the Service Strategy and Service Design stages. The objectives of this stage are to plan… read more
ITIL Service Design
ITIL Service Design ITIL Service Design focuses on creating and developing IT services and their corresponding processes to ensure they meet business requirements. It plays a critical role in the IT service lifecycle by bridging business needs with… read more
Continual Service Improvement
Continual Service Improvement (CSI) in IT Organisations IT organisations must constantly enhance their services to remain appealing and valuable to the businesses they serve. This is where Continual Service Improvement (CSI) plays a critical role within the ITIL… read more
ITIL 4: An Introduction to IT Service Management
What is ITIL? ITIL (formerly known as the Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management (ITSM) across the globe. It provides a cohesive set of best practices, gathered from both public… read more