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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

Change Management: An Introduction

Change management is crucial for the success of any project. While project outcomes often focus on technical solutions, insufficient attention is given to how the change affects people. As a result, organisations may implement technically sound projects that… read more

What is Scrum?

Scrum is the most widely used Agile framework in the world. According to the 13th Annual State of Agile survey, 72% of companies prefer Scrum, with 54% using it exclusively and 18% combining it with other frameworks like… read more

Why Should You Get An Agile Scrum Certification?

Agile Scrum is a sprint-based project management framework designed to deliver value to stakeholders while solving complex, adaptive problems. It fosters creativity and productivity within teams, making it a highly sought-after approach in today’s fast-paced business world. The… read more

ITIL 4 Service Value Chain: An Introduction

The ITIL 4 Service Value Chain is a vital component of the ITIL 4 Service Management best practice framework. This article will explore the basics of the Service Value Chain, its functions, and how it can transform service… read more

The IT Service Desk: Key Steps for Setup

Setting up an IT Service Desk can be challenging, but with the right approach, it can greatly improve customer satisfaction and IT efficiency. Below are the essential steps to follow for a successful service desk setup. People: Staffing… read more

ITIL® 4 Quick Guide

ITIL® 4 Quick Guide: Getting Started with ITIL ITIL 4 is the most popular IT service management (ITSM) framework, but getting started can seem overwhelming. To help you on your journey, we’ve created a quick guide to introduce… read more

What is the ITIL® Service Value System?

A key component of ITIL® 4 is the Service Value System (SVS), which transforms stakeholder needs into tangible benefits. In essence, the ITIL Service Value System explains how all the elements and activities within an organisation work together… read more

ITIL® 4 Practices: A Complete Guide

ITIL® 4 practices are a key component of the ITIL 4 Service Value System. They are sets of organisational resources designed to achieve objectives and manage services effectively. This guide covers the ITIL 4 practices and how they… read more

Creative Problem Solvers’ Guide to the IT Help Desk

While IT may seem like a profession centred on the hard science of computing, it’s far from dry or intimidating. Beyond understanding how computers and networks function, IT professionals – especially help desk technicians and technical support specialists… read more

IT Asset Management: Why It’s Important to Ask ‘Why?’

Leadership expert Simon Sinek once said, “People don’t buy what you do, they buy why you do it”. In his TED Talk, ‘How Great Leaders Inspire Action’, he introduced the Golden Circle, a concept that encourages organisations to… read more