IT Release Management
IT Release Management: Ensuring Seamless Rollouts IT Release Management plays a crucial role in managing the deployment of hardware and software in a distributed environment, ensuring minimal disruption and operational efficiency. Its primary goals include planning, overseeing rollouts,… read more
Industry Challenges in Claims Management
Understanding the challenges in Claims Management is the first step towards determining the means to meet them. The South African industry shares many of the global issues in claims management but has a few challenges of its own… read more
Benefits of Agile Project Management
Agile Methodology vs. Traditional Development: Which is Right for You? The Agile methodology is rapidly becoming the go-to approach for managing projects, offering organisations greater adaptability in a fast-changing market. Unlike traditional methods like Waterfall, Agile promotes continuous… read more
Outsourcing IT Services
Outsourcing Your Service Desk: Key Considerations Outsourcing IT Service Desk support has become an increasingly viable option for businesses looking to streamline costs while enhancing customer service. As businesses seek lower-cost channels and global solutions, many opt to… read more
Technical Management in ITSM
Technical Management in IT Service Management (ITSM) Technical Management in ITSM refers to the departments or teams that manage an organisation’s IT infrastructure, ensuring that technical knowledge, resources, and skills are available to support the business. It plays… read more
Service Desk KPIs and Metrics: A Guide
Establish the Right ITSM Metrics for Your Team and Business ITSM metrics and KPIs are essential for aligning your service desk with both team goals and broader business objectives. Choosing the right metrics ensures operational efficiency and business… read more
Ten ITIL 4 Benefits for Organisations
In today’s fast-paced digital era, organisations must constantly adapt to maintain competitiveness. For over 40 years, ITIL® has been a vital IT service management framework for driving business value. At Pink Elephant, we specialise in ITIL 4, which… read more
ITIL 4 Managing Professional Certification Stream
ITIL 4 Managing Professional Certification Stream: Your Path to ITSM Mastery The ITIL 4 Managing Professional stream offers IT service management professionals a robust pathway to deepen their expertise beyond the Foundation level. This stream consists of four… read more
Supplier Management
Supplier Management in IT Service Management (ITSM) Supplier Management ensures that suppliers and the services they provide are effectively managed to meet IT service targets and business expectations. This process is vital to maintaining value for money and… read more
Seven PRINCE2 Themes
The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business case, organisation, quality, plans, risk, change, and progress. Each theme is interconnected and provides a framework… read more