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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Digital Transformation: Part 1 – Respond, Recover, Reimagine
Introduction Part 2: Uncertainty and Change As organisations emerge from the challenges of COVID-19, the focus now shifts to preparing for future...
Digital Transformation Introduction
Part 1: Respond, Recover, Reimagine In 2020, the global pandemic triggered a significant shift in the way organisations operate, forcing them to...
IT Service Continuity Management
IT Service Continuity Management (ITSCM) is a vital part of business continuity. In today's technology-driven world, ITSCM plays a crucial role in...
Service Catalogue Perspective: Know What You Want
Optimising Your IT Service Catalogue A well-structured IT service catalogue is key to aligning IT services with business goals, raising transparency, and...
What is Agile Scrum?
In today's competitive global environment, organisations need a winning strategy, which is where Agile comes into play. Agile is a mindset that...
Nine Considerations for Licensing a New ITSM Solution
In a crowded market of IT service management solutions, it can be easy to find a potential solution that meets your feature...
Agile: A Mindset as Well as a Framework
Agile Service Management involves adapting Agile and Scrum principles to IT Service Management (ITSM) processes, with a focus on improving flexibility and...
ITIL 4 Specialist: Drive Stakeholder Value – The Seven Steps of the Customer Journey
ITIL 4 Specialist: Drive Stakeholder Value Business exists to create value. But value that’s created or deployed within a vacuum is rarely...
Outsourcing IT Services
When outsourcing IT support services, it’s important to consider two key factors that often lead to dissatisfaction: offshore service desks and providers...
An Effective Self-Service Portal
To optimise IT self-service, it’s crucial to have a well-designed portal that’s easy to access and navigate. Around 60% of issues can...
ITSM Self-Service Whitepaper
Redirect: https://pinkelephant.co.uk/library/key-capabilities-of-an-effective-self-service-portal/
IT Service Management Guide for Remote Workforce Enablement
IT Service Management Guide: Enabling a Remote Workforce As organisations shift to a more remote workforce, the role of IT service management...
Lean IT Kaizen Helps Your Organisation Thrive
Lean IT: Driving Continuous Improvement in IT Lean IT originated from Lean manufacturing principles, particularly the Toyota Production System, and focuses on...
ITIL 4 Foundation Exam: Key Insights
The ITIL 4 Foundation Exam Planning on taking the ITIL 4 Foundation exam? Below are some key insights into the design of...