Take a look at the top trends to expect in the ITSM space in 2019 with Troy DuMoulin VP, Research & Development Pink Elephant
“Well, another year has come to a close and it feels like it went by much faster than the last one! Or perhaps 2018 seems to have flown by on a rocket-propelled hoverboard because so many things are changing.”
“As has been my habit over the past few years, I like to sit down and write my reflections about the past year as well as project what I believe will be the focus this year. I predict the following five trends will impact our industry in a major but positive way in the coming year:”
1. The rise of IT multilingualism
2. The leadership imperative to create alignment and generative cultures
3. ITIL® 4 – channelling systems thinking
4. Agile learning organisations
5. The DevOps full stack of culture, practices, and automation
“Join me as I take you through my experiences and observations that have led me to shortlist these five trends as the ones to take note of over the next 12 month-ish (and beyond!)”
Download the paper here
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