2019 ITSM Trends

“Well, another year has come to a close and it feels like it went by much faster than the last one! Or perhaps 2018 seems to have flown by on a rocket-propelled hoverboard because so many things are changing.”

“As has been my habit over the past few years, I like to sit down and write my reflections about the past year as well as project what I believe will be the focus this year. I predict the following five trends will impact our industry in a major but positive way in the coming year:”

1. The rise of IT multilingualism

2. The leadership imperative to create alignment and generative cultures

3. ITIL® 4 – channelling systems thinking

4. Agile learning organisations

5. The DevOps full stack of culture, practices, and automation

“Join me as I take you through my experiences and observations that have led me to shortlist these five trends as the ones to take note of over the next 12 month-ish (and beyond!)”

Download the paper here