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IT Service Management
The majority of organisations today are completely dependent on IT for achieving their company vision, business strategy, and goals. IT enables organisations to:
- Revolutionise the way they operate, communicate and do business
- Develop and innovate, gain market advantage and differentiate themselves to their end customers
- Drive increased productivity and efficiency, improve business processes, make cost savings, and increase sales and growth
- Communicate with a larger, more global marketplace.
The quality of an organisation’s IT Services is reflected in its reputation and brand, and has direct impact upon sales, revenue, reputation and share value. Consider the high profile IT outages suffered by the UK banks in recent years! The cost of IT is never insignificant – it is therefore essential to get good value from IT investments, but often this value is not realised. For an IT investment to provide benefit, the resulting IT service must be well planned, well designed, well managed and well delivered. That is what the practice of IT Service Management is about.
- Revolutionise the way they operate, communicate and do business
- Develop and innovate, gain market advantage and differentiate themselves to their end customers
- Drive increased productivity and efficiency, improve business processes, make cost savings, and increase sales and growth
- Communicate with a larger, more global marketplace.
More about
- ITIL 4 Introduction
- ITIL 4 Foundation
- The ITIL® 4 Service Value System
- ITIL 4 Practices
- ITIL 4 Quick Guide
- Career Benefits of ITIL
- Incident Management
- IT Service Catalogue Setup and Benefits
- Problem Management
- Risk Management
- Capacity Management
- ICT Infrastructure Management
- Configuration Management
- Storage Management
- Supporting Operational Process Management
- Performance Management
- Contract Management
- IT Customer Relationship Management
- Process Management
- Mainframe Management
- Server Management
- Network Management
- Directory Services Management
Case studies
Rapid results: a new ITSM Platform in 54 days
When Ivanti announced the end of life for Cherwell, SCS JV faced an urgent challenge. More than a service-management tool, Cherwell provided crucial identity and access management for the project, controlling who could see sensitive project data across 22 live construction sites. With more than 2,100 project staff and between...
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones. Find Out More about Customer...