IT Service Management

The majority of organisations today are completely dependent on IT for achieving their company vision, business strategy, and goals. IT enables organisations to:

• Revolutionise the way they operate, communicate and do business
• Develop and innovate, gain market advantage and differentiate themselves to their end customers
• Drive increased productivity and efficiency, improve business processes, make cost savings, and increase sales and growth
• Communicate with a larger, more global marketplace.

The quality of an organisation’s IT Services is reflected in its reputation and brand, and has direct impact upon sales, revenue, reputation and share value. Consider the high profile IT outages suffered by the UK banks in recent years! The cost of IT is never insignificant – it is therefore essential to get good value from IT investments, but often this value is not realised. For an IT investment to provide benefit, the resulting IT service must be well planned, well designed, well managed and well delivered. That is what the practice of IT Service Management is about.