ITIL 4 Overview

ITIL 4 Overview

An Introduction to ITIL 4

ITIL is a best practice framework covering various processes, procedures, tasks, and checklists that can be applied to all levels of Service Management.

A history

ITIL (formally known as Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL (IT Infrastructure Library) was originally developed in the 1980s by the British government’s Central Computer & Telecommunications Agency as a set of recommendations developed and released over time, that codified best practices in information technology. Axelos a joint venture between the Cabinet Office and Capita has owned ITIL since 2013 and In 2019 the latest version of ITIL was released “ITIL 4”

ITIL 4 is a comprehensive framework created to ensure that organisations can meet the challenges of the 4th Industrial Revolution. It offers an end-to-end model for digital and IT operations, providing organisations with a rapid and efficient way to deliver the best IT-enabled products and services. In addition to the incident and problem management, it helps users avoid costly errors or, when needed, quickly rectify them when they occur.

Who uses ITIL 4? ITIL is used worldwide by large, medium, and small organisations to improve their service values. ITIL helps organisations in every sector to:

  • Resolve business issues
  • Enhance IT capabilities
  • Develop new capabilities that directly benefit the business
ITIL 4 Practices

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common-sense guidance. ITIL provides a set of best practices for IT service management that focuses on the needs of a business delivering value to its customers.

ITIL Classroom – Traditional classroom courses are offered at a specific location and date.

ITIL E-Learning – Classes are taken online at your own pace with no set schedule.

ITIL Virtual – Instructor Led Online Virtual classroom – Classes are taken online and follow a live instructor paced schedule at a specific date and time.

All our ITIL courses are also available as on-site courses at a location and date of your choice.

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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620


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