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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
ITSM Career Path
This ITSM career path illustrates the potential career progression you can make in IT service management. It recognises the importance of certification...
The IT profession and the cloud – are technical competencies on their way out?
The current shortfall in cloud skills is a real problem, however previous investments in IT management structures and best practices such as...
Help! No-One Is Following Our Processes!
I Just Don’t Understand Why They Don’t See The Value! We did everything by the book and we thought for sure this...
Targeted communications key to ITIL implementation success
Why are people often the afterthought in an ITIL implementation, when they are the individuals who carry out the processes? One reason...
DISRUPTER OR DISRUPTED
Is your company leading in the changes - a disrupter - in your market, or is your company being disrupted by others?...
7 Steps to Continual Service Improvement (CSI) Success
No matter the size or maturity of your service desk, every service desk manager questions how to implement Continual Service Improvement (CSI)...
How to pick an ITSM toolset
Article by Jamison Pfeifer, Cherwell, based on a webinar presented by Peter Hubbard, Pink Elephant EMEA. Choosing an IT service management (ITSM)...
What is IT Service Management?
Using “Ask Jeeves” I posed the question “What is IT Service Management?” Not surprisingly top of the responses was “Service Management Software”,...
What is the difference between a Help Desk and a Service Desk?
What is the difference between a Help Desk and a Service Desk? By Kate Hamblin, IT Management Consultant “What’s the difference between...
8 Questions you need to ask about your Change Management process
I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within...