ITIL
Service Request Catalogues Guidance
Taken from Eddie Potts White Paper on Service Request Catalogues. Download the full white paper HERE Request fulfilment is very simple, but simple is not always the same as easy! A Service Request Catalogue represents the tip of… read more
When is a Service Catalogue not a Service Catalogue?
“A Service Catalogue or a Service Request Catalogue” The term Service Catalogue is commonly misused and can lead to confusion! Often the term is incorrectly used to describe a User Self-Service Portal, which is also colloquially termed as… read more
The ‘How’ of ITIL®
Your organisation has begun its ITIL journey. You have invested in education so people understand what this thing called ITIL is all about, and perhaps some have gone beyond the Foundation level to dig deeper into this framework… read more
Problem Management
What is ITIL Problem Management? Whereas Incident Management is concerned with getting the Customer up and running again as quickly as possible, Problem Management deals with getting to the root cause of the issues causing disruption. A problem… read more
What is ITIL Service Strategy?
ITIL Service Strategy explained The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans and patterns that a service provider needs to be able to execute to meet an organisation’s… read more