Project Management
Webinar Series: Integrated Service Management
Driving Maximum Business Value with Integrated Service Management The ultimate goal is to enhance the delivery of business value by improving the end-to-end value chain and businesses are finding that ITIL, Agile, Lean and DevOps have all become… read more
Agile Service Management: a mindset as well as a framework
According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to… read more
15 Essential Practices Of DevOps
DevOps is a coined noun used to describe an evolution of existing IT best practices from ITIL®, Lean and Agile into a development and operations approach that supports automation and continuous delivery. DevOps also encourages a culture of collaboration and learning to… read more
Agile Project Management Benefits
It’s no secret that the Agile Model is fast becoming the preferred way to manage projects. Organisations, teams and even project management software are increasingly responding to a demand for more adaptive and evolutionary processes. And for good reason. In… read more
Risk Management in ITSM Projects
ITSM Projects are tough – Plan to succeed! IT projects do not have a great track record of success relative to their promised goals and objectives. Various studies on IT project success published by the Standish Group, KPMG or Robbins-Gioia all conclude that… read more
Service Request Catalogues Guidance
Taken from Eddie Potts White Paper on Service Request Catalogues. Download the full white paper HERE Request fulfilment is very simple, but simple is not always the same as easy! A Service Request Catalogue represents the tip of… read more
How to Ruin your project – 6 pro tips!
Projects are the tricky things to accomplish. To save you some time, here are 6 tips for what NOT TO DO. Good luck! Tip 1. Don’t tell anyone anything. If teammates ask you what you are doing with your… read more