FireScope

Service Performance Manager

FireScope Service Performance Manager

 

FireScopes Service Performance Manager is a single product solution that supports numerous use cases, ranging from service performance management to business and predictive analytics.

Users have higher expectations for application performance and reliability, therefore IT requires better visibility to identify and trace problems at the earliest possible moment; FireScope Service Performance Manager (SPM) Product represents a new breed of management solutions, one that leverages Big Data and cloud-related technologies to deliver unparalleled cloud-based monitoring across the entire IT stack, offering Enterprise scalability without the effort or high cost of traditional enterprise monitoring suites.

Instead of buying numerous point solutions, each dedicated to a single use case, FireScope SPM offers a single platform that supports numerous use cases, ranging from service performance management to business and predictive analytics. FireScope’s modern and easy to develop against API gives you the flexibility to build your own management tools making FireScope an integral part of any Service Management strategy.

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One platform, many benefits:

  • Centralise network, application, virtualization, user experience, storage and IT service monitoring into a single platform.
  • Automatically map IT service dependencies and apply best practice monitoring without adding to your workload.
  • Eliminate event storms such as when a single switch fails and you receive hundreds of notifications.
  • Rapid time to value through cloud-based delivery, with your first dashboards ready on day one.
  • Integration with many popular Service Desk solutions improves collaboration between IT Operations and Service Management teams.
  • Communicate the ongoing value that IT provides to the business to every level (CxO, Business Line Owners, and IT).
Ready to see it in action? Request a demo now.

The Value

SPM was designed and built referencing multiple frameworks, standards, and compliance to provide the easiest path to transform IT into a Key Business Partner:

  • SaaS-based delivery eliminates long, complex installation projects and enables you to start realizing value on day one.
  • Automatically discover your critical IT services and their dependencies.
  • Synchronize changes with your CMDB to ensure all of IT is on the same, up-to-date page.
  • Automatically apply best practice monitoring across the service stack.
  • Leverage user experience monitoring and business metrics to identify which infrastructure events or service degradations are impacting your users or the business.
  • Generate incidents in best of breed ITSM solutions automatically as critical events occur, populated with extensive details and metrics to improve first-time remediation efforts.
  • Communicate the value IT delivers to the business through real-time business value dashboards.

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Contact

Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090

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