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ITIL 4 Foundation inIT Service Management
ITIL 4?
ITIL 4 is a comprehensive framework created to ensure that organisations can meet the challenges of the 4th Industrial Revolution. It offers an end-to-end model for digital and IT operations, providing organisations with a rapid and efficient way to deliver the best IT-enabled products and services.
In addition to incident and problem management, it helps users avoid costly errors or, when needed, quickly rectify them when they occur. Who uses ITIL 4? ITIL is used worldwide by large, medium, and small organisations to improve their service values. ITIL helps organisations in every sector to:
- Resolve business issues
- Enhance IT capabilities
- Develop new capabilities that directly benefit the business
What is ITIL 4?
ITIL is an internationally recognised best practice Service Management framework. It enables organisations to turn opportunity and demand into value and align IT services with business requirements. What is IT Service Management? IT Service Management – or ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. 4th Industrial Revolution? The 4th Industrial Revolution describes the blurring of boundaries between the physical, digital, and biological worlds. It’s the merging of advances in technologies such as AI, robotics, IoT, genetic engineering and quantum computing.
What is IT Service Management?
IT Service Management – or ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers.
4th Industrial Revolution?
The 4th Industrial Revolution describes the blurring of boundaries between the physical, digital, and biological worlds. It’s the merging of advances in technologies such as AI, robotics, IoT, genetic engineering and quantum computing.
ITIL 4 Foundation
Certification in ITIL® 4 Foundation – IT Service Management
The ITIL 4 Foundation provides an end-to-end operating model for creating, delivering, and continuously improving technology-enabled products and services.
The Foundation course introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
The training is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...