Digital Transformation: Part 9 – A Necessary Disruption
Digital transformation is the foundational change in how organisations deliver value to customers. However, it carries significant challenges and risks, and like many large-scale change programs, is more likely to fail than succeed. Common obstacles include poor leadership, lack of alignment between IT and the business, and insufficient employee engagement.
Key pitfalls include an overemphasis on “big bang” changes, cost-cutting as a primary driver, and excluding the business from the process. Successful transformation requires business ownership, cultural adjustment, and a focus on end-to-end transformation involving people, processes, and technology.
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