The IT Service Desk: Key Steps for Setup
Setting up an IT Service Desk can be challenging, but with the right approach, it can greatly improve customer satisfaction and IT efficiency. Below are the essential steps to follow for a successful service desk setup. People: Staffing… read more
ITIL® 4 Quick Guide
ITIL® 4 Quick Guide: Getting Started with ITIL ITIL 4 is the most popular IT service management (ITSM) framework, but getting started can seem overwhelming. To help you on your journey, we’ve created a quick guide to introduce… read more
What is the ITIL® Service Value System?
A key component of ITIL® 4 is the Service Value System (SVS), which transforms stakeholder needs into tangible benefits. In essence, the ITIL Service Value System explains how all the elements and activities within an organisation work together… read more
ITIL® 4 Practices: A Complete Guide
ITIL® 4 practices are a key component of the ITIL 4 Service Value System. They are sets of organisational resources designed to achieve objectives and manage services effectively. This guide covers the ITIL 4 practices and how they… read more
Creative Problem Solvers’ Guide to the IT Help Desk
While IT may seem like a profession centred on the hard science of computing, it’s far from dry or intimidating. Beyond understanding how computers and networks function, IT professionals – especially help desk technicians and technical support specialists… read more
IT Asset Management: Why It’s Important to Ask ‘Why?’
Leadership expert Simon Sinek once said, “People don’t buy what you do, they buy why you do it”. In his TED Talk, ‘How Great Leaders Inspire Action’, he introduced the Golden Circle, a concept that encourages organisations to… read more
How to choose an ITSM toolset
Choosing the right IT Service Management (ITSM) tool is one of the most important decisions you’ll make as a service desk or IT manager. Whether you’re in the process of selecting one now or planning for the future,… read more
Freshservice Benchmark Report 2024
At Pink Elephant, we are proud to partner with Freshworks to provide cutting-edge IT service management solutions through Freshservice. As a trusted partner, we leverage Freshservice’s industry-leading tools to help organisations streamline their IT operations, boost productivity, and… read more
Digital Transformation – Supporting Change
Digital transformation isn’t just an IT task, it’s a leadership-driven, organisation-wide initiative. While top technologies perform as designed, transformation fails when employees don’t embrace them, typically due to leadership gaps. Successful transformation requires transparent communication, upskilling staff, and… read more
DevOps: The Full Stack Approach
Organisations striving for innovation and competitiveness must continuously deliver high-quality value rapidly and cost-effectively. This need drove the demand for IT service automation, but a significant challenge stood in the way: the traditional disconnect between development and operations…. read more
