NEW – ITIL Practitioner Certification

The ITIL Practitioner course will equip ITSM professionals with the skills to successfully adopt and adapt ITIL to improve service management capabilities in line with business goals. Suitable for professionals who have already learned the basics of ITSM and understand the business value of well-designed and delivered services.

A supporting publication, “ITIL Practitioner Guidance”, will cover the skills and practical application of knowledge and will be available early 2016, with the first exams being sat in February. The ITIL Practitioner does not replace any of the existing ITIL qualifications.

Why ITIL Practitioner?

Where ITIL Foundation focuses on the ‘what’ and the ‘why’, ITIL Practitioner shows ‘how’ to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives. The ITIL Practitioner course comprises key skills, techniques and helpful worksheets and templates to help practitioners start adopting and adapting ITIL within the organisation.

Who is it suitable for?
As the course will be complementary to the existing ITIL scheme it is suitable for anyone needing more practical implementation advice at any level in the IT organisation or within IT Service Management. It is a pre-requisite that you hold the current ITIL Foundation certificate.

Course Content

• ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
• ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:
  • Organisational Change Management
  • Communication
  • Measurement and Metrics.
• The ITIL Practitioner guidance follows 9 Guiding Principles:
  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

About the Qualification

ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme.

• To take the ITIL Practitioner exam, individuals must hold a current ITIL Foundation certificate.
• ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.
• ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
• The examination is open book and made up of multiple choice questions based on a scenario.

When can I attend a course?

Pink Elephant plan to have course dates available in line with the February 2016 launch. To receive the latest information please register your interest here.

Download the official AXELOS FAQ.