ITSM
6 tips for Service Desk Managers.
The Service Desk sees everything, speaks to everyone and deals with everything from forgotten passwords to Major Incidents. They are the unsung heroes of IT and are the IT single point of contact for many enterprises. Managing these… read more
A Holistic View of Service Management – ITIL 4
The Casualties of Frameworks Going to War In principle, the primary goal of an IT service management (ITSM) framework is to provide a published body of knowledge (BoK) so professionals can improve their ability to deliver value to… read more
Beyond Foundation ITIL® 4 Advanced Courses.
ITIL® 4 advanced courses are just around the corner. Check out what’s beyond Foundation. Below are all the courses Pink Elephant will offer starting late 2019 early 2020. Please note the course deliveries will be staggered. Stay tuned… read more
ITIL 4 Managing Professional Transition “Bridging Course”
HEY “ITIL EXPERTS” – READY FOR YOUR NEXT CHALLENGE? You did it. You successfully made your way through the multiple layers of the ITIL® v3 qualification scheme. You’ve become an “ITIL Expert”, or very close to it. Now you’re… read more
A quick comparison of ITIL 4 and ITIL v3
Things are changing quickly in the ITIL world these days. As new information is released about ITI v3 and ITIL 4, we want to ensure we help you stay up to date. ITIL 4 was launched at Pink19… read more
The many ways a Service Catalogue enhances business value
The Service Catalogue is an invaluable resource to the business. It plays a crucial role as the point of access to all products and services offered by IT and other departments. A Service Catalogue is used to define… read more
The Different Stages Of Agile Teams
Organisations often expect a lot from self-supporting Agile project teams in today’s world. In a lot of organisations, the team velocity is the only KPI they notice and it is important to understand the influence of team dynamics… read more
Answers to your questions on ITIL 4.
ITIL 4 How has the lifecycle changed? “Easy – the lifecycle is gone. There is no longer the service life cycle of strategy, design, transition, operation and CSI. The thinking behind this, I believe is that a lot… read more
ITIL®: What’s New In ITIL 4
When it comes to ITIL and IT Service Management, Pink continues to stand out! After 25 years and four versions of ITIL, Pink Elephant is still the one everyone looks to first. Over the years, no other organisation… read more
2019 ITSM Trends
Take a look at the top trends to expect in the ITSM space in 2019 with Troy DuMoulin VP, Research & Development Pink Elephant “Well, another year has come to a close and it feels like it went by… read more