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Freshservice ITSM Software
Freshservice
Modernise your IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Refreshing IT with Pink
Pink Elephant’s world-class team of consultants, engineers and developers aim to support your IT journey from process design to software implementation and beyond.
We have partnered with Freshworks, to provide ITSM products that are ready to go, easy to use and offer great value to any kind of business. By implementing an ITSM solution, your organisation can utilise it to streamline business processes and ensure you respond quickly and effectively to all ITSM demands.
A user-friendly approach.
Freshservice is easy to use, intuitive, feature-rich, affordable IT Service Desk software.
| Increase agent productivity | Agents can leverage the pre-scripted responses feature in the service desk to reply to common, repetitive queries. By leveraging reusable templates, agents save time and are able to focus on newer, high priority requests. |
| Streamline and automate internal processes | You can use the auto-assign requests feature in the helpdesk to automate agent assignment. You can also create workflows, using workflow automation, to ensure you fulfil requests on time. |
| Get the most out of CMDB | Gain complete visibility into how the configuration items (CIs) are connected to the businesses by visualizing dependencies and relationships through an interactive map. This helps in tracking asset relationships and dependencies. |
| Stay on top of your KPIs | You can create custom reports that can be sent automatically and directly to your mailbox. You can even project the key metrics for your team on a large screen to keep them updated. |
| Enhance employee experience | You can set up a knowledge base to enable self-service. You can also leverage the auto-suggest feature to suggest solution articles to users when they are looking to solve a problem. By leveraging this feature, you avoid tickets for common scenarios. |
Why choose Pink Elephant as your ITSM partner
- Global practice of experienced Freshworks consultants and developers
- Service Management experts worldwide
- Agile methodology for all delivery and design work
- Education and Consulting services that complement Freshworks software to enable you to realise the full value of your ITSM investment
With the right ITSM solution and Partner, organisations can standardise the delivery of IT services within an organisation, based on budgets, human resources, processes, and results.
At Pink Elephant we specialise in combining IT processes into a unified program that align and compliant with business goals. By investing in a service desk, businesses can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.
Freshservice delivers a 308% ROI according to Forrester Study
In this new era of remote work, employees must be able to get their work done anywhere and without interruption. While technology is paramount for enabling this, bureaucracy and inefficiencies in accessing these services continue to limit employees’ productivity. The Forrester Total Economic Impact™ Study, commissioned by Freshworks, demonstrates how Freshservice can help unlock value from your Service Management.Download the report
Freshworks
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...