FreshchatAutomate with AI

FreshchatAutomate with AI


Automate service requests using Freshworks’ comprehensive Freshchat platform that allows you to contact users via your websites and self-service portal and on social networking sites. You can automate the service using bots, response templates, and knowledge base articles.

Reimagine customer support with modern messaging

Provide world-class support experience for your customers through Freshchat’s messaging platform.

Ease customer support navigation

Categorise conversations within the widget into topic-based channels like refunds, shipping, etc

Help customers help themselves

Deflect repetitive queries through an in-built FAQ section right inside the messenger widget.

Auto-assign conversations intelligently

Route messages to the right team members based on their current load or even skill levels.

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Enhance your IT service offering with AI

Engagement, not Deflection

Faster response and resolution time is great but is not the whole story. Don’t just defect customer queries but go a step further with conversational flows that lead to purchase or deeper engagement.

Intelligent, not just scripted 

Freshchat support bots are built on top of AI and ML that detect the intent of your prospects and customers to either lets bots engage or transfer the conversation to a human.

Scale with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics.

Learn more about Freshdesk

Refreshing IT with Pink

Pink Elephant’s world-class team of consultants, engineers and developers aim to support your IT journey from process design to software implementation and beyond.

We have partnered with Freshworks, to provide ITSM products that are ready to go, easy to use and offer great value to any kind of business. By implementing an ITSM solution, your organisation can utilise it to streamline business processes and ensure you respond quickly and effectively to all ITSM demands.

Speak to a Pink consultant

Why choose Pink Elephant as your ITSM partner

  • Global practice of experienced Freshworks consultants and developers
  • Service Management experts worldwide
  • Agile methodology for all delivery and design work
  • Education and Consulting services that complement Freshworks software to enable you to realise the full value of your ITSM investment

With the right ITSM solution and Partner, organisations can standardise the delivery of IT services within an organisation, based on budgets, human resources, processes, and results.

At Pink Elephant we specialise in combining IT processes into a unified program that align and compliant with business goals. By investing in a service desk, businesses can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.

How to pick an ITSM tool

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Misha Macinski

Head of Consultancy +44 (0)118 324 0620


We have a number of exciting opportunities to join our growing team. If you are looking for a company where career-minded professionals can achieve success while bringing their best self and qualities to work each day, Pink Elephant may be the company for you!

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