Automate service requests using Freshworks’ comprehensive Freshchat platform that allows you to contact users via your websites and self-service portal and on social networking sites. You can automate the service using bots, response templates, and knowledge base articles.
Provide world-class support experience for your customers through Freshchat’s messaging platform.
Ease customer support navigation
Categorise conversations within the widget into topic-based channels like refunds, shipping, etc
Help customers help themselves
Deﬂect repetitive queries through an in-built FAQ section right inside the messenger widget.
Auto-assign conversations intelligently
Route messages to the right team members based on their current load or even skill levels.
Engagement, not Deflection
Faster response and resolution time is great but is not the whole story. Don’t just defect customer queries but go a step further with conversational flows that lead to purchase or deeper engagement.
Intelligent, not just scripted
Freshchat support bots are built on top of AI and ML that detect the intent of your prospects and customers to either lets bots engage or transfer the conversation to a human.
Scale with Freshworks Platform
Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics.
Pink Elephant’s world-class team of consultants, engineers and developers aim to support your IT journey from process design to software implementation and beyond.
We have partnered with Freshworks, to provide ITSM products that are ready to go, easy to use and offer great value to any kind of business. By implementing an ITSM solution, your organisation can utilise it to streamline business processes and ensure you respond quickly and effectively to all ITSM demands.
With the right ITSM solution and Partner, organisations can standardise the delivery of IT services within an organisation, based on budgets, human resources, processes, and results.
At Pink Elephant we specialise in combining IT processes into a unified program that align and compliant with business goals. By investing in a service desk, businesses can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.