ITSM

Knowledge24: The Future of AI with ServiceNow

Knowledge24: The Future of AI with ServiceNow By Ramond Keesmekers, Head of Technology and Misha Macinski, Head of Consultancy Pink Elephant’s intrepid Heads of Technology and Consultancy landed in vibrant Las Vegas to attend Knowledge24, the huge annual… read more

Pink24 blog: ITSM trends and challenges in 2024

Our Head of Education, Nektaria Kriketou, was lucky enough to jet to Las Vegas for Pink24, the ITSM conference and exhibition hosted by our Pink Elephant buddies in America. Here, she shares her experiences and insights, including the key to successfully dealing with the changes that AI is making to the ITSM world.

Pink Elephant EMEA at SITS24

Pink Elephant EMEA is pleased to confirm its team is returning to exhibit at SITS – the Service Desk and IT Support Show – at ExCeL London on 17-18 April 2024. The exhibition, which is taking place a… read more

Why study ITIL 4 Foundation?

The benefits of studying ITIL 4 Foundation First, let’s talk about the benefits ITIL 4 has to your career and future opportunities. For some time now, recruitment agencies and employers have used the ITIL Foundation certification as a… read more

Why ITSM is like Baking a Chocolate Cake

On National Chocolate Cake day, we discover the connection between the sweet treat and ITSM. It’s Saturday 27th January, and the Pink Elephant team are delighting in the excuse to wolf down slices of chocolate sponge – after… read more

The Role of Leadership in ITSM Success: Nurturing Growth and Excellence 

By Shaz Akhtar, Pink Elephant Associate In the evolving world of IT Service Management (ITSM), the role of leadership cannot be overstated. As someone deeply involved in transformative ITSM projects, I have witnessed first-hand how effective leadership can…

How AI can be used in IT Service Management

Integrating AI into ITSM with Pink Elephant and Freshworks Artificial Intelligence (AI) continues to redefine the boundaries of what is achievable in the technological landscape, presenting a spectrum of opportunities across different domains, including IT Service Management (ITSM)…. read more

Inventory Tracker Software: How Pink Can Help

Inventory tracker software and how to optimise its use What is inventory tracker software? Inventory tracker software has revolutionised the way businesses manage and monitor their stock. It ensures optimal efficiency, reduced wastage, and increased profitability. These software… read more

ITIL® 4 Quick Start Guide

ITIL® 4 can seem daunting at first. In order to facilitate your journey, we have compiled a starter guide that provides an introduction to the most popular IT Service Management framework. The ITIL Quick Guide You can read… read more

White Paper: Self-Service Isn’t Self-Serving!

The Internet has transformed the way we shop – to the point where we take it for granted that a couple of clicks on a site such as Amazon will deliver a product to our doorstep the following… read more