IT Business Relationship Manager Virtual

Through completing this course, you will be able to assess, with the object of scoping, what aspects of the BRM role would be appropriate to implement, or were already implemented, which aspects need to be adjusted.

In detail you will cover the following key areas:

• Understand the purpose, objectives and challenges of implanting a BRM practice
• Understand the IT Business Relationship Organisational Model to discover how to form a true partnership between the service provider and business units
• Understand the Integrated Business Relationship Management Framework (iBRMF) and critical skills, tools, business and operational metrics for each phase
• Understand the value of BRM planning and creation tools such as voice of customer (VoC), critical to quality (CTQ), the Kano model, value stream mapping, SIPOC, Gemba walk, capability roadmapping and gathering business requirements
• Learn how to perform a value-based project assessment
• Understand the role of the IT Business Relationship Manager in Organisational Change Management

IT Business Relationship Manager™ certification is governed by Professional Designations. All rights reserved.

Our IT Business Relationship Manager course is broken down into the following modules:

• Introduction to Business Relationship Management
• Introduction to the IT Business Relationship Maturity Model
• Introduction to the Integrated Business Relationship Management Framework(iBRMF)
• Skills to Use Across the iBRMF
• iBRMF: Business and IT Strategy
• iBRMF: Customer Engagement
• iBRMF: Plan, Build, Test, Deploy
• iBRMF: Operational Excellence
• iBRMF: Continual Improvement
• Business and Capability Roadmapping
• Organisational Change Management

Target group
Individuals involved in strategic development, marketing, business analysis, business case development, planning transition, or business process design are prompted to complete this training.

A BRM can come from a range of IT-focused backgrounds such as senior project managers, senior IT service portfolio managers, business analysts, or anyone who has managed an IT service provider organisation.

This course is also beneficial for anyone interested in maximising business value (Business Relationship Managers or those in similar roles, Quality Managers and Service Level Managers).

Virtual Courses:
Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.

Exam Information:
Duration: 60 minutes
Number of questions: 50 Multiple-choice questions
Pass mark: 65%
Closed book

There are no prerequisites for this course.