ITIL® 4 Leader: Digital & IT Strategy Virtual

• Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities
• Relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
• Why organisations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
• How an organisation uses their digital and IT strategy to remain viable in environments disrupted by digital technology
• The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• The risks and opportunities of digital and IT strategy
• The steps and techniques involved in defining and advocating for a digital and IT strategy
• How to implement a digital and IT strategy

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organisations in every industry and how business leaders are responding.

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The IT and Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable a full understanding of the core material. This module has ITIL 4 Foundation as a prerequisite. If candidates have completed the ITIL 4 Managing Professional Transition module, this will also be accepted as a prerequisite. In addition, the ITIL 4 Leader modules require a minimum of three years of IT managerial experience.

After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.

Virtual Courses:

Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.

Exam Information:

• ITIL 4 Leader: Digital and IT Strategy includes four case study assignments that are graded in-session and a multiple-choice exam taken subsequent to the training course.
• Candidates must pass all the case study assignments to take the exam. This will be confirmed to candidates by the trainers before the end of the training.
• Candidates who fail to complete the case study assignments in-session may be given an additional individual written assignment that is based on the same case study.

Exam duration: 60 minutes. Candidates taking the exam in a language that is not their native or working language are allowed 25% extra time, i.e. 75 minutes in total. Candidates need to get 21 questions correct (70%) to pass the exam.

*The Exam is included within the price of this course

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Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.