ITIL® 4 Specialist: Create, Deliver & Support Virtual

Learn via: Virtual
Duration: 3 days
Price from: £1499
Overview

The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.

The ITIL 4 Create Deliver Support training course focuses on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. The course focuses on service performance and will give participants an understanding of service quality and improvement methods. It will also enable IT, practitioners, to continue to deliver innovative yet reliable tech-enabled services.

This 3-day virtual classroom course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.

Learning outcomes
  • Understand how to plan and build a service value stream to create, deliver, and support services:
  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
  • Discover how to prioritize, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
Course Outline

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:

  • Service design price and orchestration
  • Software development and management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service Desk
  • Incident management – detection and resolution
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Virtual Courses:

Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.

Exam Information:

The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.

A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.

Prerequisites

Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

Available Courses
Classroom
3 days
Mon 10 Jan
2022
Reading
Limited Availability
£1599 ex VAT
Classroom
3 days
Mon 9 May
2022
London
Limited Availability
£1599 ex VAT
Classroom
3 days
Wed 6 Jul
2022
Reading
Limited Availability
£1599 ex VAT
Virtual
3 days
Mon 7 Mar
2022
Virtual Classroom
Virtual learning Center
Limited Availability
£1499 ex VAT
Virtual
3 days
Wed 28 Sep
2022
Virtual Classroom
Virtual learning Center
Limited Availability
£1499 ex VAT
Sorry, there are no published course dates for this learning method currently, please get in contact with us for further information on our next course date.
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ITIL® 4 Specialist: Create, Deliver & Support Virtual Virtual

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