SIAM® Foundation E-Learning

Learn via: E-Learning
Duration: 12 months
Price: £529

The Foundation level certification will offer you a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.

If you’ve never come across SIAM (Service Integration and Management), you might enter this term into a search engine to find out what it is. It may come as no surprise then, that you wouldn’t be the only one who had that idea. Far from it, in fact. One of the most popular search terms relating to SIAM is ‘What is SIAM?’ and that is what this short article aims to address.

This eLearning course is available on-demand via our Pink E-Learning portal with 365 days of access.

Includes quizzes, exercises, study guides an official syllabus and a sample exam – No additional resources are required – everything that you need to understand the concepts and principles is included. The official exam is also provided in the price of this course.

SIAM™ certification is a trademark of EXIN Holding BV.

Learning outcomes

The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the BCS EXIN SIAM® Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of SIAM in an organisation

Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.

Target group

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation, in particular, those professionals who are already working with IT Service Management processes. Furthermore this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

  • Understand the main concepts and processes of SIAM that are used in organisations;
  • Establish a SIAM ecosystem in order to better organise the organization’s resources;
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
  • Reduce risks associated with Integrated Services and the SIAM ecosystem;
  • Connect different practices with SIAM to boost and improve the organisation’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Recognise the key stages of SIAM implementation in order to better plan its roll-out;
  • Determine SIAM roles and responsibilities in processes and the organisation;
  • Better select the most appropriate SIAM practices in line with the organisation’s environment and maturity
Course Outline

Our SIAM course is broken down into the following modules.

  • Introduction to SIAM
  • SIAM Roadmap
  • SIAM Structures
  • Roles and Responsibilities
  • SIAM Practices
  • Processes
  • SIAM Considerations and Challenges
  • SIAM Challenges and Risks
  • SIAM and other practices
  • Trial Exam
  • Certification

Exam information:

  • Duration: 1 Hour
  • Number of questions: 40 Multiple choice
  • Pass Mark: 65%
  • Closed Book

This course does not require any existing knowledge of SIAM

Knowledge of IT service management terminology is recommended, for example, ITIL® or ISO/IEC 20000.

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