SIAM® Foundation E-Learning

Learn via: E-Learning
Duration: 60 days
Price: £889
Overview

The Foundation level certification will offer you a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.

If you’ve never come across SIAM (Service Integration and Management), you might enter this term into a search engine to find out what it is. It may come as no surprise then, that you wouldn’t be the only one who had that idea. Far from it, in fact. One of the most popular search terms relating to SIAM is ‘What is SIAM?’ and that is what this short article aims to address.

This eLearning course is available on-demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.

This E-learning course is provided by IT Training Zone Ltd, an accredited training organisation.

SIAM™ certification is a trademark of EXIN Holding BV.

Learning outcomes

The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the BCS EXIN SIAM® Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of SIAM in an organisation

Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.

Target group

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation, in particular, those professionals who are already working with IT Service Management processes. Furthermore this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

  • Understand the main concepts and processes of SIAM that are used in organizations;
  • Establish a SIAM ecosystem in order to better organize the organization’s resources;
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
  • Reduce risks associated with Integrated Services and the SIAM ecosystem;
  • Connect different practices with SIAM to boost and improve the organization’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out;
  • Determine SIAM roles and responsibilities in processes and the organization;
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity
Course Outline
  • Lesson 1: Introduction to SIAM
  • Lesson 2: Purpose and value
  • Lesson 3: The SIAM ecosystem
  • Lesson 4: SIAM structures
  • Lesson 5: SIAM roadmap part 1
  • Lesson 6: SIAM roadmap part 2
  • Lesson 7: SIAM roadmap part 3
  • Lesson 8: SIAM roadmap part 4
  • Lesson 9: SIAM roles and responsibilities part 1
  • Lesson 10: SIAM roles and responsibilities part 2
  • Lesson 11: SIAM roles and responsibilities part 3
  • Lesson 12: SIAM practices part 1
  • Lesson 13: SIAM practices part 2
  • Lesson 14: Processes part 1
  • Lesson 15: Processes part 2
  • Lesson 16: Challenges and risks part 1
  • Lesson 17: Challenges and risks part 2
  • Lesson 18: Challenges and risks part 3
  • Lesson 19: SIAM and other practices part 1
  • Lesson 20: SIAM and other practices part 2
  • Lesson 21: Exam preparation

Exam information:

  • Duration: 1 Hour
  • Number of questions: 40 Multiple choice
  • Pass Mark: 65%
  • Closed Book
Prerequisites

This course does not require any existing knowledge of SIAM

Knowledge of IT service management terminology is recommended, for example, ITIL® or ISO/IEC 20000.

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