SIAM® Foundation

Learn via: Classroom
Duration: 3 days
Price from: £1099

Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance and coordination to ensure the customer organisation gets maximum value from its service providers.

Service Integration and Management (SIAM) also has a synonym: multi-sourcing integration (MSI). Within the scope of this certification, only the term Service Integration and Management is used.


The benefits of the SIAM approach are wide-reaching. From cost reduction to improved service for users and greater access to expertise across suppliers, SIAM enables an organization to reap the benefits of being able to pick and choose their suppliers. At the same time, it ensures that consistency is created, processes are clear and agreed upon, and that governance keeps everything in check.

The BCS EXIN SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This SIAM® certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management.

SIAM™ certification is a trademark of EXIN Holding BV.

Learning outcomes

The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the BCS EXIN SIAM® Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of SIAM in an organisation

Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.

Target group

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation in particular those professionals who are already working with IT Service Management processes. Furthermore this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

  • Understand the main concepts and processes of SIAM that are used in organizations;
  • Establish a SIAM ecosystem in order to better organize the organization’s resources;
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
  • Reduce risks associated with Integrated Services and the SIAM ecosystem;
  • Connect different practices with SIAM to boost and improve the organization’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out;
  • Determine SIAM roles and responsibilities in processes and the organization;
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity
Course Outline

Main subjects

  • Introduction to Service Integration and Management
    Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices

Exam information:

  • Duration: 1 Hour
  • Number of questions: 40 Multiple choice
  • Pass Mark: 65%
  • Closed Book

There are no mandatory prerequisites.

Available Courses
3 days
Wed 27 Jul
Limited Availability
£1099 ex VAT
3 days
Mon 14 Feb
Virtual Classroom
Virtual learning Center
Limited Availability
£999 ex VAT
Sorry, there are no published course dates for this learning method currently, please get in contact with us for further information on our next course date.
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